Community Manager

Responsibilities

• Leadership and Team Management: - Build, lead, and develop a high-performing on-site team across leasing, operations, resident experience, and maintenance. - Establish clear performance expectations and hold team members accountable to operational, leasing, customer service, and business objectives. - Conduct regular coaching conversations, performance evaluations, development planning, and ongoing feedback discussions. - Partner with Talent Acquisition and People Operations on hiring, onboarding, employee relations, performance management, and staffing initiatives. - Create a culture of accountability, ownership, teamwork, continuous improvement, and resident-focused service. - Identify development opportunities for team members and support career growth through coaching and mentorship. - Ensure appropriate staffing levels, scheduling coverage, and resource allocation to support business needs and resident expectations.
• Financial and Asset Performance: - Own the property-level budget, forecasting, and overall financial performance of the asset. - Monitor revenue, occupancy, delinquency, expenses, concessions, and variance reporting while implementing corrective actions as needed. - Analyze financial performance trends and identify opportunities to improve NOI through revenue growth, expense optimization, operational efficiencies, and resident retention. - Partner with Revenue Management to align pricing strategies with market conditions, leasing velocity, renewal performance, and occupancy goals. - Review and approve property expenditures while maintaining strong financial controls and budget discipline. - Ensure accurate and timely financial reporting, approvals, reconciliations, and documentation.
• Property Operations: - Oversee all day-to-day property operations, ensuring consistent execution of company standards, policies, and operational expectations. - Monitor operational performance and identify opportunities to improve efficiency, service delivery, communication, and resident satisfaction. - Ensure administrative processes, reporting requirements, documentation, and operational workflows are completed accurately and on time. - Manage vendor relationships, contracts, service agreements, and third-party partnerships to ensure quality performance and cost-effective service delivery. - Evaluate operational risks proactively and implement solutions to address issues before they impact residents or property performance. - Support planning and execution of major operational initiatives including move-in, move-out, turn, resident events, and special projects.
• Leasing and Marketing: - Own and drive all aspects of leasing performance, including traffic generation, conversion, renewals, retention, and occupancy achievement. - Monitor leasing funnel performance, conversion rates, traffic sources, competitive positioning, and leasing trends. - Develop and implement leasing strategies based on market conditions, performance metrics, and business objectives. - Partner with Marketing to execute campaigns that generate qualified traffic and support occupancy goals. - Lead renewal and retention strategies designed to maximize resident satisfaction and long-term asset performance. - Partner with Revenue Management to evaluate pricing strategies, leasing velocity, market positioning, and competitor activity. - Utilize leasing and operational data to identify opportunities for improvement and implement action plans that drive results.
• Resident and University Relations: - Establish and maintain expectations for a high-quality, hospitality-driven resident experience throughout the community. - Serve as the primary escalation point for resident concerns, disputes, complaints, and service recovery situations requiring advanced judgment and resolution. - Monitor resident feedback, satisfaction trends, online reviews, and reputation management metrics to identify opportunities for improvement. - Develop and execute resident engagement and reputation management initiatives that strengthen community culture and resident satisfaction. - Build and maintain positive relationships with residents, parents, guarantors, university representatives, and local stakeholders. - Represent the community professionally and serve as an ambassador for the Core Spaces brand.
• Maintenance and Facilities: - Partner closely with Maintenance leadership to ensure strong service delivery, operational readiness, and asset preservation. - Monitor work order completion, preventative maintenance execution, unit turns, and property condition standards. - Identify property improvement opportunities and support capital improvement planning and execution efforts. - Ensure common areas, amenities, units, and grounds are maintained in accordance with company standards and resident expectations. - Maintain compliance with safety requirements, risk management protocols, and regulatory obligations.
• Compliance, Risk Management & Business Operations: - Ensure compliance with all company policies, operational procedures, legal requirements, fair housing regulations, and company standards. - Maintain accurate payroll, documentation, reporting, resident records, and administrative processes. - Prepare for and support operational audits, compliance reviews, inspections, and reporting requirements. - Identify operational, financial, resident, and compliance risks and implement mitigation strategies proactively. - Maintain brand standards throughout all aspects of the community and ensure consistent execution of company expectations.
• Other: - Reports to: Area or Regional Manager - Direct Reports: Leasing, Maintenance, and Administration Team Members - Disclaimer: Please note that job responsibilities, reporting lines, and duties outlined in this job description are subject to change to meet the evolving needs of the organization.

Requirements

• 4+ years of property management experience, preferably within student housing, multifamily, hospitality, or related industries.
• High school diploma required; bachelor’s degree preferred
• Demonstrated experience leading teams, managing operations, and driving property performance.
• Strong financial acumen including budgeting, forecasting, expense management, and performance analysis.
• Experience managing leasing performance, occupancy goals, resident retention initiatives, and customer service operations.
• Ability to make sound decisions, prioritize competing demands, and manage multiple responsibilities in a fast-paced environment.
• Strong communication, leadership, coaching, problem-solving, and relationship-building skills.
• Proficiency with Microsoft Office and property management software platforms.

Preferred

• Bachelor’s degree preferred
• Student housing operations, leasing performance, occupancy management, and large-scale turn execution
• Entrata, Yardi, or other property management systems
• Lease-up communities, new developments, or high-growth assets
• Building and developing high-performing teams
• Financial analysis, operational reporting, and performance management
• University partnerships, resident engagement initiatives, and reputation management strategies
• 4+ years of property management experience, preferably within student housing, multifamily, hospitality, or related industries
• Demonstrated experience leading teams, managing operations, and driving property performance
• Strong financial acumen including budgeting, forecasting, expense management, and performance analysis

Benefits

• A culture that provides you with a sense of belonging
• Competitive pay that values your contributions
• Generous PTO to disconnect or celebrate life milestones
• Paid 14+ holidays, including your birthday, to disconnect and celebrate
• Cell phone stipend included
• Paid Parental Leave that begins after 90 days
• Paid volunteer time off to give back to your community
• Robust health plan options that begin within at least 30 days of your employment
• Yearly subscription to a meditation app for personal wellness
• An environment that provides you a voice to share your perspectives