Responsibilities

• Represent Villa in / near Altadena at a variety of local rebuilding events, town hall, and community gatherings to build brand trust and awareness.
• Act as the subject matter expert on Villa - our value proposition, process, products, and design elements.
• Provide consultation to customers to evaluate project feasibility and cost, and guide prospective clients through the initial decision-making process.
• Work closely with Villa’s Account Executives to ensure a first-class customer experience throughout the customer’s journey with Villa.
• Manage every aspect of the Altadena Villa Showcase Home, including the tour experience, lead capture, events, and site maintenance.
• Generate interest in Villa as a solution through community engagement, local partnerships, and proactive research and outreach for potential clients.
• Partner with Villa’s marketing team on creative ways to drive interest in Villa across the Altadena community through our events and local campaigns.
• Utilize Salesforce to diligently track leads, tour reports, and KPIs; ensure consistent follow-up to manage customers through the pipeline.
• Celebrate with our customers by participating in onsite milestones like delivery day and move-in day of their new home.
• Join local internal Villa meetings and customer site visits as needed.

Requirements

• Based in (or within a 20 mile radius of) Altadena, CA
• Valid US driver’s license
• Access to reliable transportation
• Willingness to work weekends and evenings as necessary
• 3-5+ years of sales, real estate, or local marketing experience.
• Excellent verbal, written, and face-to-face communication skills; you enjoy interacting with people in a variety of settings and have experience drafting clear communications that demonstrate attention to detail.
• You have a passion for providing an exceptional customer experience in a friendly, professional manner.
• High emotional intelligence - you can navigate sensitive conversations with homeowners who have lost their homes or been displaced, and be a trusted guide in their rebuilding next steps.
• A track record of personal accountability, and a high standard of integrity and professionalism. You’ve demonstrated resilience and a desire to succeed in the face of new and/or unforeseen challenges.
• Excellent organizational skills and an ability to manage multiple projects and events simultaneously.

Preferred

• Background in homebuilding, real estate or construction sales is a bonus.

Benefits

• Full-time positions are also eligible for a competitive compensation and benefits package that includes medical health insurance, 401K, equity in the form of Stock Options, Paid Time Off, Short Term Disability leave, generous Parental Leave and a range of other benefits.