Community Management Specialist

Responsibilities

• Lead real-time community engagement across Dolby’s global social platforms (Meta, TikTok, X, LinkedIn, YouTube, RedNote, and emerging platforms).
• Proactively engage in relevant conversations across entertainment, sports, film, gaming, and technology communities.
• Identify high-visibility cultural moments and engage in ways that are platform-appropriate and aligned with Dolby’s brand values.
• Manage inbound comments, direct messages, and mentions, escalating issues when necessary.
• Develop and maintain community engagement playbooks and response frameworks tailored to platform needs.
• Partner with agency teams to define and track community management KPIs.
• Collaborate with global agency partners to continuously improve community management programs and processes.
• Experience with Reddit and Discord is a plus.
• Provide real-time coverage support for global tentpole events (e.g., awards shows, major sporting events, film premieres, and product launches).
• Support global event coverage across multiple time zones, including occasional evenings, weekends, or holidays as business needs require.

Requirements

• 2-4 years of experience in social media, community management, or a related field.
• Experience working with entertainment, technology, sports, media, or consumer-facing brands preferred.
• Demonstrated experience managing brand communities across multiple social platforms.
• Experience supporting real-time event coverage is preferred.
• Strong understanding of social listening tools and platform analytics.
• Experience launching or growing social media communities or channels is a plus.
• Excellent written communication skills and the ability to adapt messaging for different audiences and platforms.
• Ability to support global events that may occasionally require work outside standard business hours.

Benefits

• flex Work approach that is truly flexible to support where, when, and how you do your best work.
• excellent compensation and benefits