Community Lead (Discord / Reddit Community Operations)

Responsibilities

• Build and configure Discord servers and Reddit communities per the Community Management Manager's design. On Discord: channels and categories, roles and permissions, onboarding and verification, bots, automod, and integrations. On Reddit: community settings, rules, flair, AutoModerator, and related tooling
• Keep community settings, rules, FAQs, pinned content, and operating documentation up to date across assigned communities
• Run day-to-day moderation: review channels and threads, apply community rules, handle reports, address spam and harmful content, and manage spoiler/leak control around release dates
• Respond to member questions and welcome new members, creating a positive, on-brand community atmosphere in native-level English
• Log incidents and escalate issues to the Community Management Manager following the escalation flow
• Execute engagement programs planned with the Community Management Manager — release-linked activations, AMAs, watch parties, contests, polls, and creator/ambassador programs
• Draft community announcements and light content (Discord posts, event copy, Reddit posts) and coordinate visual assets with the Creative team
• Coordinate the contractors and part-time moderators assigned to your communities: shift coordination, briefings, work direction, and first-line quality checks
• Track community metrics (members, active rate, engagement, sentiment, incidents) and prepare inputs for weekly/monthly client reporting
• Share member feedback, trends, and risks with the Community Management Manager and related teams to drive operational improvements

Requirements

• 1-3+ years of hands-on experience operating or moderating a Discord server or Reddit community as an official community for a brand, IP, game title, or agency (required; experience on both platforms preferred). Personal fan communities or volunteer moderation alone do not qualify
• Experience participating in the launch or initial build-out of an official community
• Working knowledge of Discord and Reddit administration (Discord: channels, roles and permissions, bots/automod; Reddit: community settings, AutoModerator, moderation tools; and both platforms' policies and Terms of Service)
• Experience handling moderation, reports, and incidents calmly and consistently, and following escalation flows
• Understanding of anime, manga, and/or game fandom culture and how North American fan communities behave online
• Native-level written English with a clear, friendly, on-brand community voice
• Reliable, detail-oriented, and comfortable with flexible hours around releases and live events
• Able to run day-to-day operations autonomously under the direction of the Community Management Manager

Preferred

• Experience operating official communities for game or anime IPs (in-house or agency)
• Experience operating official communities on both Discord and Reddit
• Experience coordinating or scheduling moderators or contractors
• Familiarity with community analytics/reporting tools, Discord bot configuration, and Reddit AutoModerator setup
• Experience running AMAs, watch parties, contests, or similar live community events
• Basic graphic/video editing skills for community assets
• Japanese language ability, or experience working with Japanese clients or cross-border teams
• Experience on additional platforms (Twitch, YouTube community, Steam community, etc.)

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Hybrid Work Model
• While we currently offer this hybrid arrangement, please note that our work model may evolve to meet changing business needs. The company reserves the right to modify work arrangements at its sole discretion. We appreciate your understanding and flexibility as we continually assess and optimize our work environment