Community Engagement Manager

Responsibilities

• Maintain a consistent in-person presence across assigned senior living communities and build trusted relationships with Executive Directors, Sales Directors, Health & Wellness leaders, nursing teams, and front-line staff.
• Act as the community liaison between facility stakeholders and Curana’s clinical, operations, partner success, and business development teams.
• Attend resident and family events, community meetings, educational sessions, and move-in touchpoints to explain Curana’s care model in clear, approachable language.
• Support resident awareness and enrollment growth by identifying appropriate engagement opportunities while always respecting resident and family choice.
• Listen for operational and service concerns, route issues to the appropriate partner, and follow through until the loop is closed.
• Share dashboards and relevant community information, identify opportunities, and report field observations to Clinical Operations and Partner Success leaders.
• Log visits, maintain current community contact information, document follow-ups, and track field activity in the appropriate systems.
• Coordinate and participate in community and Curana educational or social events.
• Frequent day travel throughout Maryland, Northern Virginia, and D.C.
• Travel: Frequent day travel to assigned senior living communities, averaging three to five days per week, throughout Northern Virginia, Maryland, Washington, D.C., and surrounding areas. Occasional evening or weekend events may be required based on business needs.

Requirements

• Associate degree or college diploma.
• Experience working with senior living communities strongly preferred; experience in home health or hospice environments is especially relevant.
• An outgoing, positive professional who enjoys building relationships and interacting with a wide range of people.
• Strong organization, communication, follow-through, and interpersonal skills.
• Ability to explain healthcare services in plain language and respond professionally to community questions and concerns.
• Comfort using Microsoft Office and learning systems used for relationship management, reporting, and field activity tracking.
• Travel: Frequent day travel (3 to 5 days per week on average) throughout Northern Virginia, into Maryland and D.C. and nearby territory. Mileage reimbursement and a company credit card are provided for approved business expenses.