Community Communications Lead

Responsibilities

• Be in the room as we shape the narrative. Help develop the story, cultural angle and earned comms opportunity from the beginning. Bring ideas that make the campaign itself stronger, while deferring campaign and creative decisions to Communications and Culture & Community Engagement leaders.
• Think beyond a campaign to connect the multiple beats/campaigns into one overarching narrative for our Culture & Community Engagement team that resonates with press and creators. Help our work earn the right to be discussed by press: launch campaigns first, then, after fans fall in love with the work, tell a chronicle press story following the experience, with a spokesperson sharing the team’s mandate and the people who make it happen.
• Help us move from AI subculture into pop and mass culture. Have the instincts and relationships to reach people through sport, music, design, food, fandom, etc. Understand what makes those audiences care and where they get their information. Build relationships with journalists, creators and cultural voices.
• Find the stories inside our communities. Work closely with the community team to surface compelling builders, small businesses, students and unexpected people making the tools their own. Help them tell stories in their own voices, grounded in what they’re trying to achieve.
• Make participation part of the story. A big ambition for us is giving people and communities things to create, learn and do together, challenged by a creator or brand. Understand how storytelling can invite more people into that experience and how community contributions become the next chapter.
• Sustain an ongoing narrative. Build a rhythm of stories across creator campaigns, community programs and partnerships. Find the follow-through—the making, the contributions, the outcomes—that keeps the work interesting over months, through earned media and OpenAI’s communications channels.
• Develop pitches, features, spokesperson opportunities, and channel content that connect individual stories to a larger narrative, supported by the work and its results.
• Connect the work globally. Partner with regional comms and our territory leads so we have a clear shared story with locally relevant voices and cultural angles, supported by local examples.
• Bring community perspectives and feedback into product communications planning, helping the team understand what resonates, what needs explanation, and where new stories are emerging.

Requirements

• Have experience leading communications for consumer brands, cultural campaigns, creator initiatives, or community programs, with a track record of earning meaningful attention.
• Have strong cultural instincts and relationships beyond technology media. You understand what different audiences care about, whom they trust, and where they get their information.
• Are an excellent writer and editor who can find the larger story across several moments without losing the details that make each one distinctive.
• Bring ideas early, have a clear point of view, and make work stronger through thoughtful collaboration. You can influence a direction while respecting others’ decision-making responsibilities.
• Know how to work with community members and creators so their stories feel authentic, reflect their goals, and preserve their voices.
• Think beyond announcements. You can build a narrative over months and recognize when there is enough substance for a deeper story.
• Combine creative ambition with strong organization and follow-through. You can manage multiple programs, work independently, and adapt quickly as priorities change.
• Build trusted relationships across communications, community, marketing, product, and regional teams.
• Are curious about AI and how people use it, with a commitment to communicating both its possibilities and limitations accurately.

Preferred

• Have experience leading communications for consumer brands, cultural campaigns, creator initiatives, or community programs, with a track record of earning meaningful attention.
• Strong cultural instincts and relationships beyond technology media. You understand what different audiences care about, whom they trust, and where they get their information.
• An excellent writer and editor who can find the larger story across several moments without losing the details that make each one distinctive.
• Bring ideas early, have a clear point of view, and make work stronger through thoughtful collaboration. You can influence a direction while respecting others’ decision-making responsibilities.
• Know how to work with community members and creators so their stories feel authentic, reflect their goals, and preserve their voices.
• Think beyond announcements. You can build a narrative over months and recognize when there is enough substance for a deeper story.
• Combine creative ambition with strong organization and follow-through. You can manage multiple programs, work independently, and adapt quickly as priorities change.
• Build trusted relationships across communications, community, marketing, product, and regional teams.
• Are curious about AI and how people use it, with a commitment to communicating both its possibilities and limitations accurately.