Community Engagement Ambassador

Responsibilities

• Community Representation and Outreach: Represent IEHP as a strategic ambassador at community events, health fairs, conferences, and public forums. Build and execute new engagement strategies tailored to regional needs, using insights from community partners, quality data, and internal analytics. Independently develop event concepts, partnership engagement plans, and localized outreach approaches to support member retention and organizational priorities across all lines of business.
• Relationship Building and Partnership Development: Build, strengthen, and manage strategic relationships with county and city officials, CBOs, faith-based organizations, academic institutions, providers, and other community partners. Identify and cultivate new CBOs and key partners based on emerging needs, quality trends, and regional priorities. Exercise dotted-line influence and provide guidance to partners and internal stakeholders to strengthen the community network and enhance member engagement.
• Strategic Initiative and Program Support: Design, initiate, and lead new community engagement strategies aimed at improving member retention, service utilization, and community trust. Collaborate with Marketing, Sales, and Quality to align new ideas and strategies with organizational objectives. Lead event planning and execution with each CBO, including concept creation, logistics oversight, partner coordination, and post-event evaluation.
• Community Sponsorship and Resource Coordination: Maintain subject-matter expertise and current knowledge of IEHP Marketing and Outreach policies, DHCS and Medi-Cal requirements, and all applicable federal, state, contractual, and accreditation guidelines governing community engagement. Ensure all outreach strategies, partnerships, sponsorships, educational presentations, materials, and public-facing communications remain compliant, accurate, culturally responsive, and audit-ready. Serve as a point of contact during audit processes for community engagement-related inquiries.
• Member Data and Care Gap Support: Collect, analyze, and apply regional member data, quality insights, and community feedback to refine engagement strategies and identify opportunities for member retention. Coordinate follow-up with clinical teams and other departments to address member needs, support service navigation, and help close care gaps.
• Community Wellness Center Collaboration: Partner with Community Wellness Center leadership to drive member engagement, expand CWC utilization, and strengthen community presence. Plan and execute partner network meetings and promote access to IEHP programs, services, and resources.
• Committee and Workgroup Participation: Lead or co-lead Regional Tables and other community work groups. Manage scheduling, agenda development, logistics, and facilitation. Represent IEHP and Live Well IE as a trusted regional leader, providing insights, coordination, and strategic support across multiple business units. Ensure follow-up on action items and alignment with internal strategies.
• Knowledge and Performance Expectations: Serve as a knowledgeable, ethical, and high-visibility representative of IEHP’s Mission, Vision, Values, and Live Well IE. Maintain advanced understanding of IEHP benefits, Medicare, Medi Cal, and organizational programs. Meet monthly performance metrics related to community engagement, partner development, member referrals, and regional impact.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Requirements

• At least three (3) years of outreach or managed care experience required
• Experience in health plan or market/sales services related work required
• Bachelor’s degree in Human Development, Public Health, Sociology, or any related field from an accredited institution required
• In lieu of the required degree, a minimum of four (4) years of additional relevant work experience is required for this position
• This experience is in addition to the minimum years listed in the Experience Requirements above
• Must be able to satisfactorily pass IEHP’s Medi-Cal Marketing test within three (3) months of employment
• Must have a valid California Driver’s license and valid automobile insurance
• Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points
• Understanding and sensitivity to a multi-cultural environment and community
• Verbal and written, word processing, and spreadsheet capabilities. Data input and basic analysis

Preferred

• Knowledge of Medicare managed care and Medi-Cal managed care preferred
• Bilingual (IEHP Threshold Language) preferred

Benefits

• Competitive salary
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees