Community & Content Manager at Trove | New York, USA

Trove

Community & Content Manager

New York, USA (On-site)

Salary Not AvailableMid LevelFull time

Posted 5 months ago

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Job Summary

Content professionals create and ship content across social and community channels, testing ideas and iterating based on data and engagement. You’ll engage directly with the community, support launches across major platforms, and translate community signals into actionable insights. The role emphasizes exploring new formats, collaborating with creators, and building scalable content and community structures, all while offering competitive compensation and equity benefits.

Job Description

Responsibilities

Create and ship content across social and community channels, testing ideas and iterating based on data, trends, and engagement
Be on the front lines: start conversations, answer questions, and define how Trove interacts with users
Support launches, drops, and key moments across Instagram, TikTok, X, YouTube, and the platforms we choose to invest in
Listen closely to what the community is saying (or not saying) and translate that into clear, actionable insights
Explore new platforms, formats, and ways to engage — then double down on what works
Collaborate with creators, partners, and early advocates to amplify their content and reach
Build light, simple structure so content and community can scale without slowing us down

Requirements

Created content for social platforms or communities and learned by tracking, analyzing, and understanding what performed
Spent real time inside online communities (Discords, fandoms, niche Twitter, creator ecosystems) and understand tone, norms, and unwritten rules
Written in a clear, conversational, human voice aligned with brand and growth goals
Managed or moderated a community, account, or audience — even informally — and can speak to your learnings, mistakes, and wins
Worked on a small team where you figured things out without much process or direction
Understood engagement signals, not just vanity metrics
Followed creators, trends, and internet culture closely and can articulate why something takes off
Taken ownership of projects and seen them through even when the path wasn’t obvious

Benefits

Beyond that, we offer highly competitive comp, free health insurance, flexible time off, and meaningful equity so you’ll share in the company’s success.
The team is headquartered in NYC and hiring for flexible in-person work.

Trove

3.2 Glassdoor

Trove is at the forefront of the branded resale and trade-in industry, providing brands with a robust platform to efficiently launch, manage, and scale their resale programs. Commanding over 75% of the U.S. branded resale market, Trove is trusted by industry leaders such as Canada Goose, Carhartt, Michael Kors, Patagonia, On, and Steve Madden.Trove’s platform features advanced tools, including in-store and digital trade-ins, returns processing, non-new inventory management, resale site building and management, Shopify integration, and peer-to-peer capabilities. These features empower brands to connect with new customers across all demographics, optimize resale strategies with comprehensive analytics, and maintain seamless operations across multiple channels.As a Certified B Corporation, Trove is more than just a technology provider; it is a catalyst for sustainability in retail, driving the industry toward a future where commerce and environmental responsibility go hand in hand.

Founded in 2012

Oakland, California, USA

trove.com

44% recommend to a friend

31% CEO approval