Communications Specialist

Responsibilities

• Collaborate with subject matter experts and key stakeholders to fully understand the customer communication needs and adapt responses based on proactive discovery with key stakeholders.
• Develop, coordinate and implement client communication plans that support the communication objectives of business programs.
• Lead projects with limited guidance, and provide communications that are accurate, customer-centric, clear, branded and compliant.
• Utilize various tools and resources, including AI technologies, to enhance communication strategies and improve efficiency.
• Deliver customer-centric, multi-channel communications programs to maximize retention and engagement.
• Collaborate with internal partners to ensure that all communication programs are in accordance with all laws, regulations and bank policies.
• Provide communication resources, expertise and guidance for business line leaders.
• Communicate effectively with senior management.
• Complete projects on time and on budget, as outlined in project plans.
• Maintain awareness of changing market dynamics and collaborate with partners to test and learn new ways to engage and communicate with clients.

Requirements

• Bachelor's degree, or equivalent work experience
• Six or more years of related experience in marketing and marketing strategy with proven ability to deliver results

Preferred

• Experience developing direct client communications within various communication channels such as email, postal mail, social media, website, etc.
• Experience providing communication strategy recommendations with tactics to multi-functional teams that support business goals and objectives.
• Excellent writing, editing and proofreading skills.
• Strong organizational skills and an eye for presentation and details.
• Provide solutions/problem solve.
• Demonstrates agility in thinking and delivery.
• Strong interpersonal and team building skills.
• Ability to work under tight deadlines while managing multiple projects.
• Ability to thrive in a complex, fast-paced environment adapting to the changing market environment.
• Email marketing background is a plus.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law