Communications Specialist – Livermore Information Technology Program

Responsibilities

• Provide comprehensive writing and editing services for large and/or complex projects, potentially involving web and other media platforms such as ServiceNow. Develop original content and provide comprehensive writing and editing services targeted at an internal audience.
• Work with service owners, business units, or project groups, to coordinate communications projects; tasks include assessing incremental input and multiple iterations and developing communication styles for technical and possibly sensitive material.
• Interpret complex technical information and translate into various forms (e.g., Web copy, newsletters, tutorials, knowledge base articles) of easily understandable communications.
• Coordinate moderately complex communications projects, often with quick turnaround times and in collaboration with multiple contributors.
• Coordinate and evaluate multiple concurrent projects and their outcomes; lead ad hoc planning and status meetings.
• Develop and implement project plans and schedules for moderately complex projects while meeting cost, schedule, and quality commitments. Lead ad hoc planning and status meetings.
• Work effectively with LLNL staff members of all levels to support the Laboratory and its communications needs.
• Perform other duties as assigned.
• In addition, at the G04.3 Level
• Develop original complex technical content and provide comprehensive writing, editing, and editorial-development services for complex, multi-author communications products, including reports, presentations, knowledge base articles, web content, and other digital communications products.

Requirements

• Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. Citizenship.
• Bachelor’s degree in English, communications, information technology, journalism, marketing, a scientific or technical discipline, or a related field; or an equivalent combination of education and experience in communications.
• Experience translating complex scientific and technical information for a broad range of users through effective planning, development, organization and writing of content across multiple communication platforms, including web and digital media.
• Experience using effective professional writing/editing techniques for a variety of media including comprehensive knowledge of technical language, usage, and style conventions.
• Advanced knowledge of and experience using style conventions, professional principles, and technical communication practices and standards.
• Significant experience with Microsoft Office and Adobe software tools, particularly with templates, charts, and various presentation formats.
• Strong interpersonal and customer service skills, including ability to work both independently and within a demanding team environment to meet tight deadlines while managing competing priorities. Advanced written and verbal communication skills.
• Strong understanding of the costs, processes, timelines, and specifications involved in various technical communications projects.
• In addition, at the G04.3 Level
• Significant writing and editing experience in a wide variety of scientific areas or technical areas.

Preferred

• Advanced degree in English, communications, information technology, journalism, marketing or in a related technical area.
• Advanced knowledge of and/or experience working in a service center, customer service or information technology.
• Experience in knowledge management that includes authoring and updating knowledge base articles as well as training others as authors.