Product Operations Analyst, Patient Communications
Oak Street Health, part of CVS Health
Albany, NY (Remote)
$44K/yr - $94K/yrIn-houseFull-timeMid level2+ years exp.
2 hrs ago
Communications Assistant
Baltimore, MD (On-site)
$50K/yr – $60K/yrEntry LevelFull time
Posted 4 months ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Summary
Support customer inquiries and coordinate internal communication to ensure timely follow-ups.
- Respond to inquiries via phone, email, or in person
- Must-have: Strong verbal and written communication skills
- Standout: Growth opportunities into communications, operations, or customer experience roles
Job Description
Responsibilities
- Respond to customer inquiries via phone, email, or in person
- Provide accurate information about products, services, schedules, and company policies
- Assist with resolving customer concerns or escalating issues when needed
- Maintain a positive, helpful, and professional tone in all interactions
- Coordinate communication between internal teams and customers to ensure timely follow-ups
- Track and document customer communication, requests, and feedback
- Support appointment scheduling, confirmations, and customer reminders
- Assist with preparing simple customer-facing updates, notices, or FAQs
- Help maintain organization of contact lists, communication logs, and customer records
FF Inc
Our teams work to take your business to the next level. We specialize in researching and analyzing the most effective target market to enter and from there strategize in ways to penetrate this market successfully.
Headcount Trend
Current headcount: ~149
Marketing Team
Marketing Team Size
11 (7% of company)
Marketing Roles Posted (Last 30 Days)
10
