Responsibilities

• Patient Outreach: Support the end-to-end patient communication process by partnering with business owners and communication ops teams to guide communications campaigns through intake, development, and launch.
• Continuous Improvement: Analyze current communication workflows to identify bottlenecks, improve delivery rates, and optimize the patient experience.
• Asset Management: Assist with design, development, and deployment of assets (emails, SMS, direct mail, forms, etc) in partnership with cross-functional stakeholders.
• Operational Execution: Assist with day-to-day configuration and deployment tasks for outbound communication systems, ensuring all messaging aligns with Oak Street Health's operational standards.
• Data Analysis: Analyze communication performance metrics, identify trends, and provide recommendations to improve patient experience and operational effectiveness
• Cross-Functional Collaboration: Collaborate with technical, clinical, marketing, and operations teams to support patient experience and communication initiatives.

Requirements

• Bachelor’s degree or equivalent professional experience required.
• 0–2 years of experience in product operations, healthcare operations, marketing analysis, or a similar data-driven functional field.
• A foundational understanding of (or eagerness to learn) workflow automation, communication platforms, or product operations frameworks in the communications space.
• Proficient in data analysis tools (Microsoft Excel, Looker, SQL, Alteryx, etc.)
• Passionately about improving the patient experience
• Strong project management and communication skills
• US work authorization
• Someone who embodies being “Oaky”

Preferred

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined

Benefits

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement