Responsibilities

• 1.Customer Success Strategy Definition ( Security )
• Represent SME&C CPS and influence strategy creation inclusive of MCEM design, Solution Plays (Customer Conversations), Role accountabilities, IP development needs, Business KPI definitions
• Translate corporate and regional GTM strategy into local practical execution plans
• Establish continuous feedback loops to improve:
• GTM programs
• Customer Conversations design
• Field enablement
• 2. Solution Area ( Security ) Activation & Execution Guidance
• Lead Stage 4/5 activation of customer conversations and campaigns for Security
• Contribute to cross-solution efforts to align execution frameworks, tools, operating rhythms, partner involvement and drive adoption within Security .

Requirements

• Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 5+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field OR equivalent experience.
• 6+ years experience in in Near Term Strategy (2 years out), Management Consulting, Sales, or Finance.

Preferred

• 5+ years of experience in Customer Success, Go-To-Market, or Sales Strategy, including experience with enterprise cloud, SaaS solutions.
• Strong technical and business acumen (ability to connect technology to business outcomes)
• Proven experience influencing cross-functional teams and programs
• Deep understanding of Microsoft cloud solution portfolio, FY27 GTM framework and customer conversations and Commercial Solution Area Security
• Demonstrated ability to: Translate strategy into execution; Influence senior stakeholders; Drive measurable business outcomes
• Expertise with data-driven decision making
• Experience driving large-scale transformation or change management initiatives