Drive customer success for the Trailer Ops platform, blending frontline support with content creation and light marketing tasks.

• Onboard and support customers using the Trailer Ops platform.
• Answer questions and resolve issues
• Proactively check in with customers to ensure success
• Gather feedback and improve customer experience
• Create and post content for social media (posts, images, short videos)
• Assist with social media ads and basic campaign setup
• Help manage email marketing campaigns and newsletters
• Support PPC efforts (Google Ads – optional/bonus)
• Reach out to customers for reviews, testimonials, and referrals

Responsibilities

• Onboard and support customers using the Trailer Ops platform.
• Answer questions and resolve issues
• Proactively check in with customers to ensure success
• Gather feedback and improve customer experience
• Create and post content for social media (posts, images, short videos)
• Assist with social media ads and basic campaign setup
• Help manage email marketing campaigns and newsletters
• Support PPC efforts (Google Ads – optional/bonus)
• Reach out to customers for reviews, testimonials, and referrals

Requirements

• Strong communication skills
• Comfortable working with customers
• Experience with social media content creation
• Organized and able to manage multiple tasks

Preferred

• Experience with ads (Facebook/Google)
• Basic design or video editing skills
• SaaS or dealership industry experience

Benefits

• Paid time off
• Work from home