Client Success Manager

Las Vegas, NV (Hybrid)

Salary Not AvailableSenior Level3+ years expFull time

Posted 1 day ago

Job Summary

Own and oversee end-to-end digital client campaigns from pre-sale strategy and media planning to execution, optimization, and reporting, coordinating with sales, ops, analytics, and creative teams.

  • Lead pre-sale strategy and media planning with account executives
  • Manage campaign execution, QA, and trafficking
  • Drive ongoing optimization and client storytelling through reporting

Job Description

Responsibilities

  • Pre-Sale Strategy & Collaboration: Partner with account executives during the pre-sale process to develop data-informed media plans, contribute to RFP responses, and forecast campaign performance based on historical benchmarks.
  • Campaign Execution & QA: Actively manage the day-to-day aspects of all assigned campaigns, maintain account prioritization, and deliver weekly status updates to key stakeholders. Collaborate with Ad Ops to ensure accurate trafficking, tag/pixel validation, targeting accuracy, and creative QA prior to launch.
  • Campaign Monitoring & Optimization: Oversee day-to-day campaign performance across channels, identify optimization opportunities to improve KPIs and proactively communicate actionable insights to stakeholders.
  • Client Reporting & Communication: Lead regular client meetings and performance reviews (virtual and in-person), turning complex data into strategic recommendations and clear, compelling stories.
  • Cross-Functional Coordination: Serve as the bridge between sales, operations, analytics, and creative teams to ensure alignment and transparency throughout the campaign lifecycle.
  • Market & Platform Expertise: Stay current on platform updates, industry trends, and new tools to continuously improve campaign strategy and client outcomes.

Requirements

  • 3+ years of proven experience in client-facing digital campaign management.
  • Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders.
  • Proficient in digital analytics tools such as Google Analytics, and experience with Paid Search, Programmatic, and Social campaigns.
  • Experience supporting the sales process of sophisticated digital campaigns.
  • Familiarity with pixel and tag placement via Google Tag Manager (GTM).
  • Impeccable organizational skills with strong attention to detail.
  • Strong drive for continuous learning to keep up with the ever-changing digital landscape.
  • Bachelor's degree in Marketing, Business Administration, Communications, or related field.

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
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Lightning Digital

Lightning Digital is your all-in-one digital marketing team. Everything you need, we do. No more pieced-together campaigns from multiple companies. Instead, you get a custom-made digital marketing program created by a team of professionals bent on getting you stellar results and a bona fide return on your investment.

Las Vegas, Nevada, USA
10 employees (3 in marketing)

Marketing Team

Marketing Team Size
2 (20% of company)
Marketing Roles Posted (Last 30 Days)
2

Traffic Signals

Monthly Visitors
171
Traffic Source Mix
Search
33.2%
Direct
41.7%
Referral
12.7%
Social
9.8%
Paid
1.5%

Headcount Trend

Current headcount: ~10
Lightning Digital logo

Client Success Manager

Lightning Digital · Las Vegas, NV · Hybrid