Responsibilities

• KPI Tracking & Reporting
• Communicating with clients on an ongoing basis as their primary point of contact.
• Communicating with Media Buyers regarding all client communications
• Sending scheduled updates to all clients on their progress and creating results.
• Monitor Media Buying Progress: Stay informed on everything occurring with Media Buying department
• Problem Solving: Be prepared to create strategies for successful campaigns
• Client Onboarding: Responsible for taking over all client relations once they have enrolled
• Client Communication: Will be responsible for answering all client questions and addressing any concerns in an efficient, retention-based manner. This will be accomplished via slack communication (channel, huddle, etc)
• Media Buying Communication: Communicate with Media Buyers and ensure campaigns are rolling & performing
• Weekly Progress Reports: Send timely and consistent reports to clients auditing their tracking sheet. Communicate results from campaigns and KPIs achieved

Requirements

• Minimum of 2 years of demonstrated experience with Google Ads within the e-commerce industry.
• Profound knowledge of essential e-commerce metrics.
• At least 2 years of confirmed experience in a Customer Success position.
• Fluent in both written and spoken English.
• Prior experience in a digital agency is a MUST
• Located in EST/CST/PST
• Experience in Google Ads analytics and providing insights for improvement
• Strict attention to detail and cross checking data
• Highly motivated, organized, and efficient
• Strong attention to detail

Benefits

• Remote