Responsibilities

• Client relationship ownership
• Serve as the primary point of contact for 12-20 assigned accounts
• Lead weekly or bi-weekly client calls, set agendas, and drive follow-ups to closure
• Build a defensible relationship moat: clients should treat their CSM as indispensable to their growth
• Conduct quarterly business reviews for every retained account
• Strategic advisory
• Translate Brand North deliverables into business impact: admissions volume, payer mix, cost per acquisition
• Advise on Google Business Profile management, review acquisition, content quality standards, and competitive positioning within the client’s geographic and clinical niche
• Identify expansion opportunities (additional locations, higher-tier packages, add-on PPC or PR) and partner with leadership to close them
• Lead quarterly strategy sessions covering competitive landscape, growth roadmap, and risk mitigation

Requirements

• 2+ years in Client Success, Account Management, or Customer Success
• Experience in either (a) a digital marketing or SEO agency environment or (b) behavioral healthcare operations, marketing, or admissions
• Analytical fluency: you read GA4, Search Console, call tracking dashboards, and CRM data without needing them interpreted for you
• Confident verbal and written communication. You run the client meeting, present the findings, and write the executive summary
• Organizational capacity to manage 12-20 concurrent accounts without dropping details
• Proficiency with Notion, Slack, Google Workspace, and AI tools such as Claude
• Bachelor’s degree preferred, waived for demonstrated equivalent experience

Preferred

• Direct experience in addiction treatment, mental health, or behavioral healthcare marketing
• Familiarity with LegitScript certification, HIPAA marketing compliance, and Google Ads and Meta Ads policies for behavioral health advertisers
• Hands-on experience with call tracking platforms such as CallRail or CallTrackingMetrics, and CRM systems such as HubSpot, Kipu, or Salesforce
• A track record of building internal SOPs and training materials