Responsibilities

• Primary Bridge: Act as the main point of contact for client stakeholders, building trusted, consultative relationships.
• Strategy Translation: Translate strategic insights and client goals into measurable project plans across creative, media, and growth systems.
• Performance Collaboration: Partner with media and performance teams to deliver reporting, analyze data, and derive storytelling insights that lead to actionable recommendations.
• Alignment Advocacy: Ensure all deliverables align with the topline messaging and creative strategy throughout the project lifecycle.
• Project Management: Develop and maintain detailed project plans, timelines, and scopes to ensure 95%+ of projects are delivered on time.
• Systems Ownership: Own the Asana project setup, including task delegation, resource assignment, and accurate documentation.
• Reporting & Reviews: Lead regular project check-ins and high-quality Quarterly Calibrations (QBRs).
• Workflow Optimization: Proactively identify delivery risks and conduct calibration sessions to automate workflows and improve results monthly or quarterly.
• Asset Coordination: Manage review cycles and final asset delivery to ensure clients receive work in the proper format and on schedule.

Requirements

• Experience translating strategic insights and client goals into measurable project plans across creative, media, and growth systems
• Proficiency in owning and configuring project management tools (Asana), including task delegation, resource assignment, and accurate documentation
• Familiarity with AI-enabled tools to streamline workflows and enhance asset delivery
• Customer-first mindset and ability to deeply understand client needs and enhance their experience
• Operational discipline with urgency and high standards for documentation and team alignment
• Ability to lead reporting and quarterly calibrations (QBRs) and collaborate with media and performance teams

Preferred

• AI fluency to leverage automation tools for asset delivery and workflow optimization
• Experience with consultative client management and building trusted client partnerships
• Ability to operate with urgency and maintain high standards for documentation and team alignment in fast-paced environments