Client Solutions Manager - Commerce - New York

New York City, NY (On-site)

$88K/yr – $142K/yrSenior Level5+ years expFull time

Posted 9 hrs ago

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Job Summary

Own and optimize client engagements by acting as a solutions partner, leading campaigns from strategy to execution, and delivering insights that tie TikTok activities to business outcomes.

  • Lead end-to-end campaign execution checks and optimization.
  • Develop narratives, workshops, and business reviews to upskill clients and partners.
  • Drive product adoption and monitor performance to grow revenue with cross-functional teams.

Job Description

Responsibilities

  • - Act a Consultant to clients and internal stakeholders
  • - Operate as solutions partner for clients and agencies, covering product adoption, campaign strategy, and optimization to link marketing objectives to business outcomes.
  • - Stay current on product developments, market trends, vertical movements, and competitor activity to advise clients and internal teams with forward-looking recommendations.
  • - Build Test & Learn frameworks leveraging TikTok’s measurement solutions (BLS, CLS, Ad Effectiveness, Incrementality, etc.) to demonstrate full-funnel business impact.
  • - Drive and facilitate the adoption and correct implementation of Pixels, SDKs, Mobile Measurement Partners (MMPs), and TikTok Shop integrations, ensuring technical accuracy and functionality.
  • - Develop and deliver narratives, workshops, and business reviews to upskill clients, agencies, and cross-functional partners on TikTok solutions and best practices.
  • - Clearly articulate and establish the value of TikTok within the client’s media mix and long-term communication strategy.
  • - Manage and grow post-sale relationships with clients and agencies, serving as the technical and strategic point of contact.
  • - Review and challenge media plans with a hands-on perspective, providing actionable recommendations for success.
  • - Own end-to-end campaign executional checks: campaign setup validation in TikTok Ads Manager (naming conventions, tracking, placements, optimization settings), creative QA, and compliance.

Requirements

  • - 5+ years in client services, account management, or campaign management in digital performance marketing, with hands-on expertise in ads platforms.
  • - Solid understanding of digital media KPIs and how to optimize against them across awareness, consideration, and performance objectives.
  • - Proven experience managing complex campaign portfolios across branding and performance advertisers, including multi-market coordination.
  • - Proficiency in campaign analytics and reporting tools (Excel, Thinkcell, dashboards), with ability to extract actionable insights from platform data.
  • - Detail oriented, analytical and a creative problem solver

Preferred

  • - Comfortable with revenue-bearing responsibilities and managing team targets
  • - Experience with App/Leads/Shopping Ads/E-commerce marketing
  • - Demonstrated ability to implement and troubleshoot conversion tracking via Pixels, SDKs, and Mobile Measurement Partners.
  • - Experience with 3rd party ad measurement verification partners (such as IAS and DV)
  • - Proven ability to diagnose and solve platform-related issues (e.g., delivery, optimization, attribution gaps, or creative disapprovals) by working directly with product and engineering teams.
  • - Track record of building and executing strategic education programs to drive product adoption.
TikTok logo

TikTok

3.2 Glassdoor

TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.

Founded in 2003
Los Angeles, California, US
71K employees (26,053 in marketing)
48% recommend to a friend
70% CEO approval

Traffic Signals

Monthly Visitors
3B
Traffic Source Mix
Search
36.6%
Direct
59.4%
Referral
2.7%
Social
1.1%
Paid
0.2%

Headcount Trend

Current headcount: ~79.7K

Marketing Team

Marketing Team Size
23,667 (30% of company)
Median Career Experience
10 years
Median Tenure
4.4 years
Marketing Roles Posted (Last 30 Days)
74

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