Client Service Manager, Brand Activations

Responsibilities

• Manage a portfolio of client accounts day to day, supporting account strategy and revenue growth by contributing to leads and pitches.
• Build trusted client relationships by understanding day to day priorities, stakeholders, and working style.
• Serve as a day to day point of contact throughout the project lifecycle, maintaining clear, proactive client communication and ensuring alignment at every stage.
• Support new business efforts by helping uncover client needs, shape opportunities, and connect them to Creative Riff’s capabilities.
• Resolve day to day client issues directly, escalating to the Director when broader account or executive involvement is needed.
• Manage project delivery day to day, ensuring work is delivered on strategy, on time, on scope, and on budget.
• Help establish clear scopes, priorities, timelines, and accountability across project teams and with the client.
• Maintain strong project and client communication throughout delivery, ensuring teams have the clarity and support needed to execute.
• Flag risks and dependencies early, address issues as they arise, and escalate decisions that require Director input.
• Support client delivery satisfaction, ensuring project teams have the clarity and support needed to deliver.

Requirements

• Bachelor's degree in Marketing, Business, Communications, or a related field.
• 3 to 6 years of experience in client service, account management, brand or experiential marketing, or a related role within an agency, brand, entertainment company, or in house marketing organization.
• Experience supporting client programs or engagements with exposure to revenue, margin, pricing, budgets, forecasting, and scope.
• Track record of building strong client relationships and contributing to new business efforts, pitches, or proposals.
• Experience collaborating with cross functional teams, with the ability to influence without direct authority.
• Solid understanding of experiential marketing, entertainment, brands, audiences, and culture.
• Strong communication, presentation, and relationship building skills, with sound judgment under pressure.

Preferred

• Experience with entertainment IPs, fan driven experiences, or large scale cultural events.
• Experience supporting business development or new client pitches.
• Exposure to budget or margin tracking at the project or account level.
• Familiarity with project and resource management tools (Asana, Runn, or similar) and data driven client reporting.