Responsibilities

• Own and continuously improve the overall STS customer and brand experience
• Actively engage with the STS community, build relationships with members, and strengthen the connection between our community and travel experiences
• Manage the customer journey from discovery through post-trip engagement and repeat travel
• Help drive sales across the STS travel portfolio
• Develop and execute strategies to increase repeat travel, retention, referrals, and trip occupancy
• Oversee Regional Directors of Travel & Experiences and provide leadership and accountability for our Trip Lead team
• Ensure STS experiences remain aligned with our brand and service standards
• Monitor traveler feedback, trip performance, and customer behavior to identify opportunities for improvement
• Identify and execute opportunities to improve company profitability
• Serve as a visible and accessible leader within the STS brand and community

Requirements

• experience in brand experience, community building, customer experience, hospitality, travel, sales, business growth, or a combination of these areas
• you should genuinely enjoy engaging with people and building relationships
• you should also be comfortable communicating directly with customers, solving problems, selling experiences, analyzing performance, executing strategies, leading people, representing the brand publicly, and being held accountable for measurable results
• leadership in a small business means rolling up your sleeves and doing the work

Preferred

• We are looking for someone with experience in brand experience, community building, customer experience, hospitality, travel, sales, business growth, or a combination of these areas
• You should genuinely enjoy engaging with people and building relationships
• You should also be comfortable communicating directly with customers, solving problems, selling experiences, analyzing performance, executing strategies, leading people, representing the brand publicly, and being held accountable for measurable results
• Above all, you need to understand that leadership in a small business means rolling up your sleeves and doing the work, not simply directing someone else to do it