Responsibilities

• Partner with internal Sales teams and external customers to deliver clear, timely, and professional communication
• Support customer-specific requirements across key retail, eCommerce, and distributor accounts
• Maintain and update customer portals, ensuring accuracy of product data, assets, and required documentation
• Serve as a point of contact for customer requests, ensuring alignment with internal teams and timely follow-up
• Develop customer and category specific comp shops to aid in assessing opportunities for growth
• Support new product launches through accurate item setup, asset distribution, and customer onboarding requirements
• Complete and submit customer-specific forms for item setup, testing, compliance, and marketing materials
• Ensure product data, cross-references, and system updates are accurate and maintained in ERP systems (Oracle) and B2B platforms
• Provide support for customer trade shows, line reviews, and customer meetings, including development of quote sheets, presentation materials, samples, and product assets
• Assist in the creation and distribution of sales tools, promotional materials, and customer-specific sell-in resources

Requirements

• Strong written and verbal communication skills with a customer-first mindset
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Proven ability to problem-solve, adapt quickly, and work effectively in a fast-paced environment
• Ability to work independently with minimal direction while collaborating cross-functionally
• Strong project management and time management skills
• Advanced proficiency in Microsoft Excel (data management, analysis, and reporting)
• Working knowledge of Microsoft Office (Outlook, PowerPoint, Word)
• Experience with ERP systems (Oracle preferred) and customer portals
• Preferred: Experience with CRM systems or data/reporting tools
• 1 -4 years of relevant experience in marketing, sales support, or channel operations (or equivalent combination of education and experience)

Preferred

• Exposure to trade shows, line reviews, and customer-specific marketing support
• Familiarity with CRM systems or data/reporting tools is a plus

Benefits

• 401(k)
• 401(k) matching
• Employee discount
• Flexible spending account
• Health insurance
• P aid time off
• Tuition reimbursement