Responsibilities

• Assist the Player Development team by managing a legacy and assigned list of unhosted players within lower player segments.
• Build and maintain player relationships through outbound and inbound communication via phone, email, and written correspondence.
• Conduct outbound telemarketing campaigns to support casino promotions, special events, and player reactivation initiatives.
• Generate incremental visitation and revenue growth from coded players; position is bonus eligible based on performance metrics.
• Provide inbound player support including reservations, approved room accommodations, and eligible marketing offers.
• Work with Independent Agent (IA) representatives and branches to assist with rooms and approved incentives as permitted.
• Support special events through guest confirmations, follow-up, and participation tracking.
• Accurately document all player interactions and account activity within the casino management system.
• Collaborate with Casino Hosts and Executive Hosts to ensure appropriate coverage and player escalation.
• Comply with responsible gaming practices, internal policies, and regulatory requirements.

Requirements

• Experience in inside sales, telemarketing, casino marketing, or player development preferred.
• Demonstrated success in outbound sales or customer retention roles.
• Strong communication, relationship-building, and follow-up skills.
• Experience with CRM or casino management systems preferred.
• Ability to work flexible schedules including nights, weekends, and holidays.
• Previous position in Casino Marketing is preferred, or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• Must be able to maintain appropriate Gaming License & Alcohol Awareness card.
• Driver's license and ability to provide annual MVR preferred.

Preferred

• Previous position in Casino Marketing is preferred.
• Experience with CRM or casino management systems preferred.