Responsibilities

• Lead initiatives and provide direction on strategies and tactics that enhance customer satisfaction and support the organization’s goals of delivering superior customer experience.
• Answer customer inquiries about natural gas. Take time to listen to customers, understand their current energy sources, and thoroughly explain/educate them on the Southwest Gas installation and conversion process.
• Coordinate with SWG Operations to ensure consistent, appropriate response to customer concerns, installations and conversion process.
• Guide natural gas customers through contracting, service installation, and meter installation processes. Provide appropriate reference material, address any concerns, and coordinate with appropriate personnel.
• Facilitate or prepare accurate cost estimate documentation and true-up procedures, as applicable
• Schedule and attend necessary inspections with Southwest Gas service technicians for customer executed contracts.
• Assist in connecting customers with appropriate third-party contractors, including plumber/HVAC coordination.
• Create Installation Work Orders for customer contracts.
• Determine and track logistics, including delivery pressure, meter size, and other pertinent details.
• Conduct field visits and identify optimal route for service installations. Determine pertinent details, including service line footage and meter locations. Mark location with Southwest Gas provided materials.

Requirements

• Valid driver’s license and vehicle for travel/site visits are required.
• Able to work and manage a flexible schedule that may include performing work outside the normal 8 am to 5 pm workday.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Training & development