Campaign Operations Specialist

Responsibilities

• Drive Marketing Operations projects from kickoff to close (plans, owners, check-ins, follow-ups) so work lands on time without constant chasing.
• Keep project trackers, campaign calendars, and status reporting current in Smartsheet, giving leadership a clear view of what is moving and what is at risk.
• Administer Smartsheet, Canva, and the digital asset management (DAM) system so teams can find, use, and reuse approved assets.
• Build, document, and improve repeatable processes for requests, campaign execution, and asset management as gaps or bottlenecks appear.
• Own the master inventory of collateral, swag, and ACAMS merch, and manage the fulfillment warehouse and vendor, so every event has what it needs.
• Manage requests from Events and Field Marketing from intake to delivery, including quantities, budget, deadlines, printing, and shipping.
• Keep campaign collateral and print-ready files current with Brand, Creative, Events, and Product Marketing.
• Create on-brand assets in Canva, mostly for events, and build templates so teams can produce consistent materials quickly; brief the creative team on anything that needs a designer.
• Proofread and quality-check materials before launch so nothing goes out with errors in copy, branding, formatting, or links.
• Turn campaign plans and briefs into launch-ready deliverables across email, web, digital, and collateral.

Requirements

• 3+ years in marketing operations, campaign execution, email marketing, or a related role; bachelor\'s degree in marketing, communications, business, or a related field.
• Hands-on experience building and deploying emails in a marketing automation platform (Eloqua preferred), including testing, audience management, scheduling, and QA; working knowledge of HTML and CSS for email.
• Coordinates projects with multiple owners and deadlines in a tool such as Smartsheet, and has managed vendors, inventory, or fulfillment.
• Catches what others miss: checks copy, links, data, and quantities before anything goes out, while keeping several projects and deadlines moving at once.
• Takes a brief, works out what is needed, and drives it forward; asks questions, clarifies expectations, and raises issues or competing priorities early, escalating when appropriate.
• Has a good eye for layout and visual consistency and builds clean, on-brand designs in Canva. This is not a graphic design role.
• Uses AI tools to work faster, for example to draft, summarize briefs, or check work, and reviews the output carefully for accuracy before using it.

Preferred

• events or conference marketing experience in B2B, financial services, or a membership association
• experience with Salesforce, a DAM, or Adobe Creative Suite