Responsibilities

• Lead the design and implementation of marketing automation platform solutions for our clients, delivering premier, creative, complex, high-volume, high-visibility, enterprise-scale projects.
• Provide technical leadership to support delivery managers responsible for implementations and projects ranging from 6 months to two years within an expanding professional services group.
• Ensure that the system accurately meets defined business expectations, that proper testing is implemented, and that performance and security requirements are closely monitored by working with project teams.
• Identify and confirm technical design risks and develop mitigating approaches.
• Provide level-of-effort estimates for the technical portion of solutions.
• Lead development resources tasked with building middleware between solutions, custom scripting, custom application development, and architectural planning for integrating multiple platforms.
• Establish and evolve standard processes for development efforts within marketing automation platforms.
• Provide leadership and guidance on all technical aspects of marketing automation platforms.
• Assemble standardized work packages including requirements, specifications, and high-level design and architectural direction.
• Iterate as needed so the team has all of the information required to take independent ownership of the work through the development cycle.

Requirements

• Bachelor’s degree in computer science or related field.
• 10+ years of experience developing and successfully deploying software programs/applications.
• 5+ years’ experience in an architect role.
• Solid breadth of Analytics & MarTech knowledge (marketing automation, email marketing, personalization, optimization, and marketing analytics).
• Experience with marketing automation platform design, implementation, and execution (Adobe Campaign, Adobe Journey Optimizer, Salesforce Marketing Cloud, Braze, Iterable, Acoustic, etc.) including associated agentic accelerators (Adobe Sensei, SF Agentforce + Einstein, Braze AI Decision Studio, etc)
• Experience in algorithmic decisioning or interactive management.
• Experience in a consulting environment and/or digital agency with demonstrated creativity, innovation, and progression of responsibility.
• Experience across other digital marketing channels: ads, SMS, mobile apps, WhatsApp, Line, and web.
• Experience with customer data management (data warehouse, data lakes, CDP, etc.) technologies.
• Experience with one Customer Data Platform (Salesforce Data360, Adobe Experience Platform, mParticle, Segment, etc.).

Benefits

• Time to recharge: Flexible time off (FTO), 14 paid holidays, paid sick time
• Family well-being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling