Brand Protection Manager

Responsibilities

• Identify, investigate, and catalog unauthorized third-party listings and sellers (ASINs) for company brands (Regal, EZC, Life, Pool Season) across Amazon and other marketplaces, capturing SKU description, ASIN, seller name/address, and fulfillment type (FBA/FBM).
• Own the end-to-end escalation process for unauthorized listings: initial soft-touch dealer outreach with a defined resolution window, followed by formal escalation letters and marketplace case filings when issues remain unresolved.
• Draft and manage outreach communications to Field leadership and the Brand Management team regarding unauthorized online activity and program updates.
• Serve as the primary point of contact for dealer inquiries related to the AOR program.
• Coordinate end-to-end processes for new AOR applicants and annual renewals; make final decisions for online storefronts (e.g., company “dot coms”) and coordinate with senior management on decisions about online marketplaces.
• Distribute the Online Authorized Dealer Program agreement to dealers and coordinate with Field/Sales on the distribution process; track execution of agreements and follow up on outstanding or missing agreements with Field and Brand teams.
• Establish and maintain an accessible, well-organized repository for
• Manage the marketplace RFP process: distribute RFPs to qualified accounts, evaluate completed submissions, and present recommendations to the Brand Committee for decision.
• Monitor compliance-tracking platforms (e.g., Trackstreet) for MAP and AOR violations, and recommend and manage the most effective escalation approach.
• Plan and execute periodic test buys to verify ongoing dealer compliance.

Requirements

• Bachelor's degree in Business, Marketing, Supply Chain, or a related field, or equivalent experience.
• 3+ years of experience in e-commerce brand protection, channel/dealer management, marketplace operations, or a related field.
• Hands-on experience with online marketplaces and brand-protection or compliance-monitoring tools (e.g., Trackstreet or similar).
• Strong project management skills, with the ability to manage multiple programs, timelines, and cross-functional stakeholders simultaneously.
• Excellent written and verbal communication skills, including experience drafting dealer- and leadership-facing communications.
• Proficiency in Excel and reporting tools, with the ability to build clear, data-driven reports and visuals for leadership.
• Comfortable partnering with Legal, Sales, Field, and Product teams on policy enforcement and escalation decisions.
• Detail-oriented, with strong organizational skills for maintaining program documentation, agreements, and tracking systems.
• Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
• Employee Stock Purchase Plan
• Employee Discounts and much more!