Brand Manager

Responsibilities

• Lead day-to-day brand operations, translating client expectations and business priorities into actionable plans, deliverables, and team responsibilities.
• Serve as a primary operational point of contact for assigned client relationships, maintaining regular communication and addressing service needs and concerns.
• Partner with the Director of Brand Partnership, Sr. Manager of Client Partnerships, and field operations to coordinate program execution, oversee field shift reporting, and resolve operational challenges.
• Proactively identify client needs, operational gaps, and opportunities for improvement; develop recommendations and coordinate solutions rather than relying solely on client direction.
• Oversee brand reporting, deliverables, timelines, and communication to ensure accuracy, responsiveness, and consistent service delivery.
• Lead, coach, and develop Brand Partnership Coordinators and other assigned team members through clear expectations, feedback, and professional development.
• Monitor brand performance, client feedback, and operational trends; recommend and implement improvements to strengthen service quality and program results.
• Communicate brand performance, risks, resource needs, and escalated issues to leadership while ensuring alignment with company policies, client requirements, and established procedures.

Requirements

• 3+ years of experience in operations, retail merchandising, client support, program support, shared services, or a related field.
• 1+ years of supervisory or team leadership experience preferred.
• Associate or bachelor’s degree preferred; equivalent relevant professional experience may be considered in lieu of a degree.
• Experience managing team workloads, monitoring performance, improving processes, and resolving operational challenges.
• Demonstrated ability to coach employees, support professional development, and coordinate cross-functional activities.
• Experience with operational reporting, performance metrics, and resource planning preferred.
• Ability to exercise sound judgment, manage competing priorities, and address escalated issues.
• Strong client relationship management and operational leadership skills.
• Ability to anticipate client needs and proactively develop solutions.
• Strong communication, presentation, negotiation, and problem-solving skills.