Brand Experience Associate

Responsibilities

• Welcome customers and provide a friendly, professional experience.
• Engage customers in conversation and learn about their interests and needs.
• Introduce featured products and services and explain key information.
• Answer customer questions and provide accurate information about available options.
• Help customers understand product features, benefits, and differences.
• Assist customers in identifying products or services that may fit their needs.
• Provide demonstrations or additional product information when appropriate.
• Support scheduled events, promotions, and brand activities.
• Assist with setting up informational materials, displays, and event resources.
• Keep customer areas and promotional materials organized and presentable.

Requirements

• Friendly, approachable, and comfortable starting conversations with new people.
• Strong verbal communication and listening skills.
• Customer-focused with a helpful and professional attitude.
• Comfortable learning about different products and services.
• Able to explain information clearly and answer questions confidently.
• Dependable, organized, and attentive to details.
• Comfortable working in an active environment and interacting with customers throughout the day.
• Able to work effectively with different team members.
• Flexible availability for scheduled events, including occasional evenings or weekends.
• Able to lift and carry event materials weighing up to 25 lbs.

Preferred

• Previous experience in customer service, hospitality, sales, events, or another customer-facing environment is helpful but not required.