Brand Ambassador

Responsibilities

• Brand knowledge with the ability to demonstrate product demos, answer questions, and make recommendations that meet customer’s needs.
• Deliver high-touch retail service, including greeting customers, uncovering needs, educating, recommending, and supporting consumer conversion decisions.
• Execute retail operations, including accurate transactions, order processing, stocking inventory, and managing consumer payment information
• Demonstrate excellent service and develop strong customer relationships in a retail, hospitality, or customer-focused environment.
• Educate customers on brand values and product features
• Stay informed on product knowledge, promotions, and visual standards.
• Submitting end of shift detail reports to leadership daily
• Opportunity to earn performance-based incentives by achieving KPIs

Requirements

• Relevant state, local, and national regulatory and legal guidelines concerning tobacco consumption.
• Company guidelines on the marketing of NCAs to LANU consumers.
• Effective communication techniques and appropriate time management principles.
• Critical Thinking — Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making — Considers the relative costs and benefits of potential actions to choose the most appropriate one.
• Coordination — Adjusts actions in relation to others' actions.
• Understands and anticipates consumers’ needs and expectations.
• Delivers a personalized experience dependent on the consumers’ needs and expectations.
• Aims to deliver best-in-class experiences.
• Proactively works to find solutions to problems and challenges the status quo.

Preferred

• Licensed driver with a good driving record
• Bilingual in Spanish is a plus
• High School Diploma or equivalent is preferred.
• Experience in brand building activities (Events, Hotel/Restaurant, Nightlife Industry).
• Multiple experiences in retail Customer service roles (Hospitality, solution or consumer focused selling/customer service).
• Experience in consumer management.
• Experience in building & managing relationships with multiple stakeholders