Bilingual Project Manager (Social Media & Digital Marketing)

Responsibilities

• 1. Client Relationship & Account Management - Serve as the primary point of contact for assigned clients, communicating professionally in both English and Mandarin Chinese.
• - Build and maintain strong relationships with clients through regular communication and proactive account management.
• - Understand each client's business objectives, brand identity, marketing goals, and ongoing promotions.
• - Manage client requests, feedback, revisions, and approvals in a timely manner.
• - Proactively identify client concerns, recommend solutions, and ensure client satisfaction.
• - Communicate campaign updates, deliverables, and project progress to clients.
• 2. Social Media Management & Content Oversight - Oversee social media content execution across Instagram, TikTok, Facebook, and other relevant platforms.
• - Collaborate with our creative team to ensure content aligns with each client's brand identity and marketing objectives.
• - Review content calendars, captions, scheduled posts, and overall account presentation.
• - Regularly monitor client social media accounts to ensure content remains relevant, timely, and engaging.

Requirements

• Fluent in both English and Mandarin Chinese, including speaking, reading, and writing. This is a mandatory requirement.
• 1–3+ years of experience in project management, account management, social media marketing, or a related field.
• Strong understanding of Instagram, TikTok, Facebook, and digital marketing trends.
• Excellent written and verbal communication skills in both English and Mandarin.
• Strong organizational and time-management skills.
• Ability to manage multiple client accounts and deadlines simultaneously.
• Strong attention to detail and a proactive, solution-oriented mindset.
• Ability to work independently while collaborating effectively with multiple departments.
• Comfortable working in a fast-paced environment with changing priorities.
• Strong sense of accountability, professionalism, and responsibility.

Preferred

• Previous experience at a digital marketing, advertising, or creative agency.
• Experience managing social media accounts for businesses.
• Familiarity with project management and social media scheduling platforms.
• Basic knowledge of Meta Ads, Google Ads, and influencer marketing.
• Experience coordinating content shoots, marketing campaigns, or creative production.
• Experience working with restaurant, hospitality, lifestyle, or franchise brands.
• Familiarity with Chinese social media platforms such as Xiaohongshu (RedNote) or WeChat is a plus.