Audience Engagement and Community Activation Manager, Criminally Obsessed

Responsibilities

• Audience Engagement (60%)
• Manage day-to-day audience engagement and moderation of comment sections, live chats and direct messages across Facebook, Instagram, TikTok, YouTube, X, Snapchat and Threads, using sound editorial judgment when navigating sensitive conversations.
• Represent Criminally Obsessed within relevant online communities, including Reddit and Facebook groups.
• Stay on top of trending true crime stories to effectively engage with our audience.
• Develop and publish daily audience questions and prompts to help foster a sense of community.
• Manage scheduling and publishing of content being released after standard East Coast office hours
• Share actionable insights from our audience engagements with the Criminally Obsessed leadership team to help inform content and publishing strategy.
• Publicity and Marketing (15%)
• Identify creator collaborations, conduct press outreach, and build relationships that expand Criminally Obsessed's reach.
• Identify and coordinate strategic awards submissions for our documentaries, podcasts and overall brand.

Requirements

• 5+ years of experience in social media community management, preferably with an editorial brand or media organization operating on a high-volume daily publishing schedule.
• Excellent writing and communication skills, with a clear understanding of brand voice.
• Strong knowledge of and connections within the true crime media landscape.
• Proficiency with social media management tools such as Hootsuite or Sprout Social, as well as media monitoring platforms such as Meltwater/
• Willingness and ability to travel occasionally for events throughout the year.

Preferred

• Experience with media outreach and creator partnerships is a plus.
• Experience in event planning, marketing, public relations and/or creator partnerships is a plus.

Benefits

• Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, sick leave, vacation time, personal time, parental leave and employee stock purchase plan.