Asst In House Marketing Manager

Responsibilities

• Lead, coach, and develop a high-performing team of Marketing Representatives through ongoing training, mentorship, performance feedback, and accountability.
• Serve as the primary escalation point for guest concerns, resolving complex issues with professionalism, compassion, and a commitment to exceptional service.
• Drive team performance by managing lead flow, tracking important measurements, and supporting the achievement of budget, regional, and company goals.
• Ensure team members deliver accurate information, consistent messaging, and outstanding service through quality assurance, communication standards, and scripting compliance.
• Foster a culture of accountability by ensuring adherence to company policies and procedures, conducting performance management conversations, and supporting employee development.
• Partner across departments to develop and enhance processes that improve communication, streamline team handoffs, and improve operational results.
• Facilitate ongoing training initiatives to communicate company updates, benefits, procedures, and performance expectations.
• Champion a world-class brand presence by upholding brand standards across guest interactions, marketing collateral, and physical environments.
• Evaluate business needs, operational challenges, and process improvements to make sound decisions and efficiently implement change initiatives.
• Lead with integrity, professionalism, and sound judgment while consistently supporting the needs of both team members and guests.

Requirements

• Minimum 3 years of customer service, guest experience, or hospitality-related experience.
• At least 2 years of supervisory experience leading, coaching, and developing team members.
• Validated ability to resolve complex guest, customer, or vendor concerns while maintaining a high level of professionalism and service.
• Strong verbal and written communication skills with the ability to effectively engage guests, team members, and business partners.
• Excellent organizational, time management, and multitasking skills in a fast-paced, achievement-focused environment.
• Demonstrated ability to lead multiple priorities, meet business objectives, and deliver results within established timelines.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• High school diploma or equivalent.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays as business needs require.

Preferred

• 3+ years of leadership experience developing teams and driving performance.
• Experience in timeshare sales, marketing, vacation ownership, or hospitality with Hilton Grand Vacations or another branded timeshare organization.
• Bachelor's degree in Business, Hospitality, Marketing, or a related field.
• 3+ years of management experience with responsibility for team development, performance management, and operational results.
• Shown success leading teams in a customer-focused, goal-oriented environment.

Benefits

• Base pay rate is $54,880 per year, plus commissions and bonuses governed by a compensation plan. Assistant Marketing Managers have targeted annual earnings of $98,000 per year, with some Team Members earning substantially more based on their individual performance
• Medical, Dental, and Vision insurance from Day One
• Generous Paid Time Off Program including Paid Sick Days and Parental Leave
• 401k savings plan with company match, Life insurance, Company stock purchase program
• Tuition reimbursement for continuing education on job related degree and certification programs
• HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!