Responsibilities

• Cultivate meaningful relationships with advertising partners and internal teams.
• Assist new clients through the onboarding process, ensuring a smooth transition, effective education and successful implementation of Best Buy Ads products and services.
• Serve as the main post-sale contact, aligning campaign execution with partner goals
• Manage campaign elements, gather inputs, and ensure accurate and timely delivery.
• Ensure accuracy of campaigns to maintain a high standard executional excellence.
• Strategize and summarize content for senior internal & external stakeholders.
• Present opportunities for upselling and cross-selling additional services that align with partner goals, ensuring high retention rates and fueling growth.
• Act as an advocate for partner needs, providing feedback to internal teams for product and service enhancements.
• Mitigate risk, escalate issues, and discover solutions.
• Demonstrate professional growth through knowledge-sharing.

Requirements

• 5+ years in customer success, account management, or client services.
• Familiarity with digital marketing, advertising and related technologies.
• Exceptional verbal and written communication skills.
• Ability to analyze data, understand client needs, and develop strategic recommendations.
• Strong organizational skills, with the ability to manage multiple accounts.
• Proactive in identifying challenges and offering creative solutions to enhance customer satisfaction.
• A hybrid candidate is preferred, with availability to work from the Richfield, MN office Tuesday through Thursday.

Preferred

• Digital media, advertising, or retail media experience
• Experience in Salesforce and Workfront