Responsibilities

• Own the Immunology patient access and enrollment strategy across the support journey, from initial intake through enrollment, consent, reimbursement support, therapy initiation, and continuity of access
• Define the strategic requirements and decision criteria for patient and provider enrollment across channels, including fax, web forms, portals, digital workflows, and other approved pathways
• Shape enrollment form, authorization, and consent requirements in partnership with Patient Access, Legal, Compliance, Privacy, Data Strategy, and other stakeholders
• Design the intended hand-offs and experience principles across the hub, specialty pharmacy, nursing, field support, digital solutions, and patient communications to minimize friction and avoid lost transitions
• Provide strategic input into reimbursement-support services, including benefits investigation/verification, prior authorization support, appeals, case management, and other access-enablement capabilities
• Own the brand strategy and go-to-market readiness for Quick Start and Bridge programs, including patient/provider experience, strategic requirements, eligibility and transition principles, cross-functional dependencies, and launch-readiness priorities in partnership with the Patient Access CoE
• Translate brand and patient-journey needs into clear business requirements, guardrails, readiness priorities, and decision points for implementation teams and external partners
• Partner with Data Strategy and analytics teams to define success measures and use program insights to identify access barriers, enrollment friction, time-to-therapy challenges, and opportunities for continuous improvement
• Support launch and lifecycle readiness by aligning cross-functional stakeholders on access, enrollment, and continuity-of-access decisions, dependencies, risks, and strategic trade-offs
• Bring outside-in perspective on patient access, enrollment, consent, reimbursement support, and patient-services innovation to inform the evolution of Immunology patient support programs

Requirements

• 7+ years of experience in the pharmaceutical/biotechnology industry, patient support, market access, patient experience, brand marketing, or related functions
• Experience shaping strategy for complex patient support programs, specialty products, or services across the patient and provider journey
• Demonstrated ability to translate patient, provider, market, and operational insights into clear strategic requirements and recommendations
• Experience leading cross-functional initiatives and influencing without direct authority in a matrixed organization
• Strong communication, problem-solving, strategic planning, and stakeholder-management skills
• Demonstrated strategic thinking with the ability to balance patient experience, business objectives, compliance requirements, and operational feasibility
• Demonstrates high degree of integrity and ethics
• Resilient, adaptable, and comfortable operating in ambiguity; growth mindset
• Bachelor's degree or equivalent (BA/BS). MBA, MPH, PharmD, or other relevant advanced degree preferred

Preferred

• Awareness and understanding of U.S. commercial, legal, regulatory, privacy, and compliance considerations applicable to patient support programs
• Understanding of and/or experience directly working within the Immunology market
• Familiarity with biologic therapies and/or complex specialty patient support programs
• Experience supporting product launch readiness and lifecycle evolution of patient support programs
• Deep understanding of patient access services, reimbursement support, hub models, and enrollment/consent journeys
• Experience designing or evolving enrollment, authorization, consent, benefits verification, prior authorization, appeals, case-management, Quick Start, Bridge, or other continuity-of-access services
• Experience with specialty pharmacy and provider-office workflows and the interdependencies between patient access channels
• Ability to interpret access trends and patient/provider feedback and translate them into program design recommendations

Benefits

• We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.