Associate Director, Client Services - Medical and Scientific Communications

Responsibilities

• Client Relations and Brand Management - Establish meaningful, professional relationships with client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand, their projects, and our team.
• Client Relations and Brand Management - Ensure Simpson’s brand is properly represented and promoted throughout client interactions, communications, and deliverables.
• Client Relations and Brand Management - Partner with client stakeholders to develop strategies to ensure they are able to attain desired outcomes.
• Client Relations and Brand Management - Be trusted partner that client sees as providing added value to ensure long, continuous relationship.
• Client Relations and Brand Management - Collaborate with Leadership in identifying opportunities to provide additional services that will assist client in attaining desired outcomes. Discuss opportunity with Marketing to assist in process.
• Client Relations and Brand Management - Attend and ensure success and a positive experience for all key client meetings, inclusive of weekly client status calls, brand planning meetings, workshops, advisory boards, speaker trainings, and congresses.
• Project Management - Responsible for management of all projects for assigned clients ensuring that deliverable meets operational excellence standards (on budget, on time, error-free, on strategy, and within all relevant policies and guidelines).
• Project Management - Ensure project team members are communicating effectively with other Simpson internal teams and third-party vendors regarding expectations, timelines, quality, and budgets.
• Project Management - Monitor project progress and identify client requests for changes in deliverables, timing, and/or project goals.
• Project Management - Communicate all scope changes to all other project team members, Marketing, and Finance through internal CCR process and/or internal scope change process, where needed.

Requirements

• 8+ years experience in medical communications, healthcare marketing, or scientific agency.
• Bachelor’s degree required, preferably with emphasis in Marketing, Business, or Science.
• Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client, internal, and staff relationships.
• Previous experience with people management is preferred.
• Strong attention to detail.
• Ability to manage multiple priorities.
• Strong organization and time management skills.
• Ability to leverage internal and external relationships to the benefit of the project, client, and Summit Global Health.
• Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.). Experience with Basecamp or similar project management systems is preferred.
• Extensive skills with web-conferencing tools such as Zoom, Microsoft Teams and WebEx.

Preferred

• Previous experience with people management is preferred.