Assistant Director, CRM Special Projects

New York City, NY (On-site)

$88K/yr – $95K/yrManager5+ years expFull time

Posted 3 hrs ago

Job Summary

Own CRM program delivery from discovery to implementation, coordinating cross-functional teams, defining scope and success metrics, and ensuring Salesforce-aligned solutions with adoption plans.

Lead CRM initiatives and strategic projects end-to-end
Collaborate with global and domestic stakeholders
Define acceptance criteria and present evidence-based tradeoffs

Job Description

Responsibilities

Partner with global and domestic stakeholders to elicit, analyze, validate, and document business needs, processes, requirements, and success measures for implementation of assigned CRM initiatives and strategic projects.
Lead assigned projects from discovery through implementation, developing and managing scope, timelines, budgets, resources, risks, dependencies, and governance structures.
Assess current-state business processes and systems, identify gaps and improvement opportunities, and translate findings into recommended solutions.
Facilitate discovery sessions, evaluate solution options, define acceptance criteria, and present evidence-based recommendations and tradeoffs to business and technical leaders.
Ensure solutions align with Salesforce best practices, security standards, and business requirements.
Develop and execute communication, training, and adoption strategies.
Support business readiness, go-live planning, and transition to ongoing support.
Other duties as required.

Requirements

Bachelor’s degree in information systems, Computer Science, Business Administration, or related field.
5+ years of project or program management experience, including significant experience leading CRM implementations, enhancements, or transformation initiatives.
Demonstrated business analysis experience, including requirements gathering, process analysis, solution assessment, documentation, and support for user acceptance testing.
Skilled in facilitating stakeholder workshops, synthesizing diverse perspectives, documenting decisions, and producing concise materials for executive, business, and technical audiences.
Experience with Salesforce platforms, system integrations, and data migration.
Knowledge of Agile, Waterfall, and hybrid delivery methodologies.
Proficiency with Microsoft 365, Jira, Azure DevOps, Smartsheet, and related project management tools.

Preferred

master’s degree preferred.
Experience managing complex, cross-functional technology programs; experience with global or multi-country initiatives is preferred.
PMP, Salesforce, Scrum, or related certifications preferred.

Salaries

Posted range

$88K/yr – $95K/yr

Taken straight from the job posting.

CRM median pay in the United States

$105K/yr

Most earn $80K to $139K. Based on 618 salaries, including bonus and equity.

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