Responsibilities

• Leadership and Operations - Serve as a member of the Admissions leadership team, contributing to strategy, planning, and continuous improvement of enrollment operations
• Leadership and Operations - Provide day-to-day supervision of admissions operations staff, including workload management, performance development, and team culture
• Leadership and Operations - Establish and maintain a service-oriented, solutions-focused operational environment that supports institutional enrollment goals
• Leadership and Operations - Lead the development and ongoing refinement of admissions processes to improve efficiency, scalability, and effectiveness
• Leadership and Operations - Collaborate with Enrollment Management leadership to align operational strategy with institutional priorities
• CRM Strategy and System Management - Serve as the functional lead and primary strategist for the Admissions CRM, ensuring it is fully leveraged to support recruitment, communication, and enrollment goals
• CRM Strategy and System Management - Design, implement, and maintain CRM architecture including workflows, communication plans, event management, application processes, and automation
• CRM Strategy and System Management - Translate recruitment and enrollment strategies into scalable CRM solutions, including drip campaigns, segmentation, and lifecycle communications
• CRM Strategy and System Management - Continuously evaluate and optimize CRM usage to improve engagement, conversion, and operational efficiency
• CRM Strategy and System Management - Partner with IT and external vendors to manage system integrations, enhancements, and troubleshooting

Requirements

• Bachelor’s degree
• Experience working with a CRM in higher education admissions or enrollment management
• Demonstrated ability to manage complex systems, workflows, and data processes
• Strong analytical skills with the ability to translate data into actionable insights
• Experience training and supporting staff in the use of technology systems

Preferred

• Master’s degree
• Experience serving as a CRM lead, administrator, or “power user”
• Experience with system implementation, optimization, or major upgrades
• Familiarity with enrollment management systems such as Jenzabar, Banner, or similar platforms