Responsibilities

• Assist in all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community and associates in the Community Manager's absence.
• Resident Relations
• Customer Service
• Provide A+ customer service at all times and promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and resolving issues.
• Serve as a resource center for residents on matters affecting community living and timely rent payments.
• Organize and execute resident appreciation and retention events.
• Maintain secured confidential files for each resident.
• Assist with leasing duties, including touring prospective residents.
• Handle all property monies: collect, post, and deposit rents, security deposits, and other income.
• Review resident files and ledger records to determine unpaid or late fees, communicate with residents, and enforce lease terms and delinquencies procedures.

Requirements

• 2+ years’ experience as an Assistant Community Manager.
• LIHTC/Tax Credit& Project Based Section 8 Program Knowledge required.
• Equipped with excellent communication skills and an unmatched dedication to customer service.
• Solid track record of bookkeeping and rent collection.
• Thorough understanding of landlord/tenant law.
• Strong Understanding of Fair Housing Laws.
• Superior interpersonal skills: ability to get along with diverse personalities; tactful; mature, flexible.
• Resourceful and organized.
• Solid computer knowledge, Windows (Word, Excel,) internet and e-mail.
• Working knowledge of Yardi Voyager Property Management software.

Benefits

• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching.