Responsibilities

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Build relationships through specialized, personalized, and preferential service.
• Use available technology to efficiently manage player accounts including, but not limited to, gaming activity, comp availability and profitably.
• Strategically, issue complimentary items to drive longer stays and increased visit frequency while maintaining profitability and following the established departmental policies and marketing guidelines.
• Cultivate leads, build loyalty, and promote return visits to the property.
• Meet and greet with preferred guests in their own areas and when they are on property. Support all ilani marketing efforts.
• Capture new guests in high-value market areas around ilani and in the outer markets in efforts to attract new and inactive players.
• Expected to meet and/or exceed personal revenue targets.
• Responsible for the expansion and growth of Asian casino business by providing the highest level of outstanding customer service and building relationships.

Requirements

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Previous experience as a casino host in a complex casino environment, or two(2) years’ experience in a high-volume hospitality environment, involving extensive contact with customers.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Must be Bilingual (English and one of the following: Mandarin, Cantonese, Vietnamese).
• Strong verbal and written communication skills.
• Strong Microsoft Office skills and complimentary computer skills to support the ability to learn and become proficient with proprietary Casino Marketing Systems.
• Must be able to work various shifts, flexible hours including nights, weekends, and holidays.
• Must be able to lift and carry 40 lbs.
• Must possess a valid Driver’s License.
• Must be willing to work in a smoking environment.

Preferred

• Sales and marketing experience preferred.