Responsibilities

• Manage the end-to-end execution for the Merchant eNewsletter and select Servicing campaigns, ensuring timely delivery of a seamless and compliant merchant marketing experience
• Lead the campaign creative development process, serving as the day-to-day contact for creative agency partners, managing timelines, providing actionable feedback and driving stakeholder alignment
• Partner with cross-functional teams to shape audience, value messaging, and test strategies that strengthen campaign effectiveness and the Merchant experience
• Support high-priority, complex servicing campaigns from intake through partner alignment and execution and launch
• Monitor, report and analyze campaign results, surface key trends and identify opportunities to optimize results
• Identify and implement process improvements that streamline campaign development, execution and ways of working

Requirements

• Bachelor’s degree or equivalent experience, 2+ years of relevant customer/loyalty /servicing marketing or agency experience a plus
• Strong understanding of marketing tactics, channels, campaign execution processes(MarketingForce) and performance metrics, particularly email and or direct mail marketing
• Strong analytical skills with the ability to translate campaign performance into actionable insights and optimizations
• Strong organizational and project management skills, with the ability to manage multiple workstreams and meet tight deadlines
• Excellent written and verbal communication skills, with the ability to build relationships and influence partners across levels
• Proactive, detail-oriented, and solutions-focused, with a willingness to challenge the status quo and take ownership
• Collaborative and adaptable team player who is eager to learn and comfortable with evolving priorities
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities