Responsibilities

• Performs and implements daily operational activities that impact discrete components / processes of the specified Customer Loyalty and Insights work function, and may include responsibilities in the area of vendor collaboration, pharmacy insights, customer insights, pricing and promotion and/or consumer research such as:
• Creating deep dive analyses to study key area trends.
• Participating in development and enhancement of standard initiatives to optimize consumer awareness, market share, overall efficiencies and support specified work function initiatives.
• Participating in development of new programs and enhancing current programs to meet performance objectives.
• Running ad-hoc analyses to identify and recommend innovative options to drive business strategy.
• Performing research to identify industry trends and best practices.
• Evaluating key area trends and developing/implementing innovative programs/improvements.
• Analyzing performance against departmental objectives.
• Participating in monitoring departmental strategies and objectives.
• Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to effectively facilitate elimination of problems / roadblocks as they occur and create efficient fixes.

Requirements

• Bachelor's Degree OR High School Diploma / GED and at least 3 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis.
• Experience with MS Office Suite.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines.
• Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Preferred

• Experience with CRM or marketing technology platforms such as Adobe Campaign, Salesforce Marketing Cloud or Braze.
• Familiarity with SQL, dashboarding tools, or customer analytics platforms
• Experience working in retail, loyalty, healthcare, pharmacy, or e-commerce environments
• Understanding of customer lifecycle and retention strategies