AI Product Community Manager (Contract)

Responsibilities

• Define what community means for an emerging AI product: who it's for, what members get out of it, and how it grows
• Build a home for the most engaged users that remains valuable, trusted, and well-run as the community scales
• Develop ambassador, advocate, and power-user programs that give highly engaged users a meaningful role in the community
• Design and test engagement programs that deepen participation, connection, and long-term community value
• Make it simple for members to run their own events and meetups through scalable programs and toolkits
• Partner closely with social, brand, and creative teams to bring what the community is creating to a broader audience
• Drive adoption in new markets through community-led outreach, adapting the approach as the product expands internationally
• Explore how AI can enable smarter, more personalized, and more scalable community experiences
• Partner with growth teams on referral and invite mechanics that feel organic to the community
• Identify creators, advocates, and early adopters producing compelling content and help them continue building

Requirements

• 8+ years of experience across community, social, developer relations, creator programs, product advocacy, or related areas
• Experience supporting at least one consumer technology product at meaningful scale
• Demonstrated experience building an ambassador, advocate, creator, or superuser program from the ground up
• A builder mindset with experience taking community programs from idea to launch, testing what works, and iterating quickly
• Strong interest in artificial intelligence and how AI products are changing the way people create, communicate, and interact with technology
• Ideally, experience engaging early adopters or technically curious users around rapidly evolving products
• Experience scaling an online community beyond manual moderation through automation, community roles, governance, escalation paths, and scalable processes
• Strong analytical instincts and the ability to use community behavior, engagement data, and qualitative feedback to inform strategy
• Ability to translate community insights into clear, actionable recommendations for Product and Engineering
• Strong writing skills and a distinct, authentic voice. You understand internet culture, can read a room, and know how to communicate in a way that feels human rather than corporate

Preferred

• Direct experience with AI, generative AI, AI-powered consumer products, AI agents, or emerging technology communities
• Experience launching or managing beta, early-access, or design-partner programs
• Experience working with highly engaged early adopters and translating their feedback into product insights
• Experience using AI, automation, or personalization to improve community engagement or operations
• Experience building community internationally
• Experience with creator-led or user-generated content ecosystems
• Experience working with a product built around a distinct character, identity, or persona