Responsibilities

• Oversee account health: Lead weekly reviews of budgets, hours, approvals, deliverables, client satisfaction, and account risks. Assign corrective actions and follow through to resolution.
• Lead account managers and project managers: Set expectations, coach team members, monitor performance, and ensure proactive ownership of client communication, timelines, budgets, and specialists.
• Standardize marketing delivery: Develop and enforce SOPs, approval workflows, quality standards, and time expectations for social media, email marketing, paid advertising, and SEO.
• Improve technical systems: Build and optimize ClickUp workflows, dashboards, automations, and reporting. Apply Claude and other AI tools to practical reporting, documentation, quality checks, and operational tasks.
• Manage profitability and scope: Partner with Finance to forecast account hours, track resource use and margins, address profitability risks, and manage out-of-scope requests.
• Coordinate team capacity: Monitor specialist workloads, turnaround times, and quality. Adjust resources and identify staffing needs.
• Own escalations and reporting: Resolve delivery issues and provide a concise Friday leadership report covering margins, at-risk accounts, overdue work, operational concerns, and decisions needed.

Requirements

• 4+ years of direct marketing agency experience in account leadership, operations, or delivery management.
• Demonstrated responsibility for a substantial portfolio of concurrent client accounts.
• Experience managing account managers, project managers, or cross-functional marketing teams.
• Working knowledge of social media, email marketing, paid advertising, and SEO delivery.
• Understanding of agency economics, billable hours, utilization, resource planning, and account profitability.
• Advanced ClickUp proficiency, including workflows, dashboards, automations, and reporting.
• Experience personally implementing workflow improvements, automation, and practical AI applications.
• Clear, concise written communication and strong follow-through.
• Ability to work independently in a remote environment with overlap during U.S. Central business hours.