Description
ABOUT THE COMPANY
Forum Communications Company is a family-owned media and technology leader with more than a century of delivering trusted, quality journalism and innovative business solutions. Storytelling is at the heart of who we are, but today, we’re so much more than a newspaper. As one of the Upper Midwest’s leading media organizations, we’re driving the future across print and digital news, sports streaming, technology, broadcasting, commercial printing, and full-service agency advertising.
Are you a detail-driven leader who thrives on keeping complex operations running smoothly? We’re looking for an Advertising Operations Manager to lead our sales support function and play a critical role in delivering high-quality advertising services to our clients. In this role, you’ll oversee day-to-day operations, lead a talented support team, and ensure every campaign, order, and deliverable is executed accurately and on time. This is a full-time position with a hybrid work environment - partial in-office presence in Fargo, ND required.
What You’ll Do

• Lead, coach, and develop a high-performing sales support team through clear direction, training, and ongoing feedback
• Oversee daily workflows, ensuring timely and accurate execution of ad scheduling, creative production, proofing, and order processing
• Maintain strict quality control across all client deliverables, including contracts, order confirmations, billing updates, and performance reporting
• Serve as the escalation point for client issues, resolving concerns quickly while delivering an exceptional customer experience
• Partner with sales leadership to streamline processes and improve efficiency across departments
• Manage digital order processing, website updates, social media coordination, and event support functions
• Ensure proper organization and handling of creative assets and client materials
• Develop, document, and enforce standard operating procedures and best practices
• Oversee reporting processes, including tear sheets, billing adjustments (credits/debits), receipts, and campaign tracking
• Coordinate cross-training to ensure seamless coverage across teams and functions
• Identify opportunities to improve workflows, increase productivity, and enhance accuracy
• Support strategic initiatives and special projects as needed
  

What You Bring

• Proven leadership skills with the ability to motivate, mentor, and manage a team
• Strong organizational and project management abilities with exceptional attention to detail
• A customer-first mindset with excellent problem-solving skills
• Experience with digital tools, CRM systems, and the ability to quickly learn new platforms
• Clear and professional written and verbal communication skills
• Ability to prioritize, delegate, and manage multiple priorities in a fast-paced environment
• A strategic, solutions-oriented mindset with a focus on continuous improvement
• Valid driver’s license with an insurable driving record and required level of vehicle insurance
  

Expected compensation for this role is between $62,000 and $70,000/year, based on qualifications and experience.
Forum Communications Company offers the following to all Full-Time and 32-Hour Benefited employees:

• Health, dental, and vision packages
• Paid maternity and parental leave
• Company-paid short-term disability and life insurance
• Additional options for critical illness, accident, and hospital indemnity coverage
• Retirement benefits with company match
• Generous PTO and paid volunteer hours
  

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. FCC currently does not offer employer sponsorship.