Responsibilities

• Email and Slack Communications. Organize, monitor, and respond to daily advertiser and publisher communications in Slack and email. Consistently follow up with advertisers and publishers and escalate issues when necessary.
• Advertiser Onboarding. Coordinating account access from advertisers, partnership tag requests from advertiser to publisher, outlining testing plan for advertisers and which publishers to test, setting up advertisers in internal creative portal and tracking tools.
• Account management. Oversee approximately 50-100 advertiser accounts. Grant account access to approved publishers and maintain an understanding of each advertiser's target demographics and spending behavior. When advertisers want to increase spend, suggest publishers likely to perform well with their audience.
• Creative Approvals. Prepare and send creative preview links from advertisers to publishers for approval. Follow up with publishers to confirm approval or feedback. Share approval decisions and feedback with advertisers. Update campaign trackers with the appropriate statuses such as creative sent, approval received, and campaign launched.
• Compliance Reviews. Pre-screen advertiser creatives for compliance and brand guideline adherence before sending them to publishers for review. Provide feedback to advertisers when revisions are required.
• Campaign Support and Oversight. Perform QA on campaigns to ensure correct naming conventions are used, campaigns are captured by internal reporting tools, and data is flowing correctly across systems. As needed as part of a semi-managed service offering, set up campaign and ad set shells for advertisers and ensure campaigns are structured according to best practices and internal standards.
• Troubleshooting. Resolve issues related to partnership tags and publisher access. Support advertisers and publishers in getting campaigns live on publisher handles.
• Advertiser Spend Reporting. Review advertiser accounts and spend data weekly. Identify performance trends or growth opportunities and report them to the appropriate team members.

Requirements

• Digital Marketing Experience. 5+ years of experience in digital marketing or a related field.
• Meta Ads Experience. Familiarity with Meta ad accounts and advertising tools. Experience running campaigns is not required, but candidates should be comfortable navigating Meta accounts, reviewing campaign data, and performing QA. Experience with TikTok is a plus.
• Tech Tools. Comfortable with project management softwares like Asana. Efficient user of slack, GSuite, and especially Google Sheets / Excel.
• Organization. Plans, organizes, and prioritizes work in an efficient and productive manner. Able to manage and organize a high volume of communications while maintaining focus on key priorities.
• Attention to Detail. Maintains a high level of accuracy and does not allow important details to slip through the cracks. Able to follow instructions and detailed processes with minimal mistakes.
• Proactivity and Persistence. Takes initiative without needing to be told what to do. Demonstrates persistence and follows up consistently until issues are resolved or properly escalated.
• Service-Oriented. Demonstrates a strong customer-first mindset. Treats clients with respect, addresses issues with urgency, and takes pride in delivering an excellent customer experience.
• High Standards. Holds themselves and their teammates to a high standard of performance and execution. Strives for consistent excellence in their work.
• Communication Expectations
• Timely Comms. Do not allow any emails or slack messages to go unanswered for more than 1 business day or as specified elsewhere.

Preferred

• Experience with TikTok is a plus.

Benefits

• Remote work
• Flexible PTO
• Medical benefits
• Skill development
• Interaction with company shareholders and executives