Responsibilities

• Execute strategy, provide brand stewardship and maintain strong client satisfaction on assigned brand(s)
• Communicate client needs to all cross functional partners ensuring projects are on brief and in line with brand strategy
• Effectively present the agency’s recommendations, points-of-view, or strategy documents to clients, taking a leadership role in their preparation
• Work with Project Management to provide accurate and timely product forecasts – while seeking supervisor’s input on critical situations or changes
• Ensure that team members know and follow established agency account procedures, including but not limited to; account files, approval process and status reports
• Develop presentations to sell recommendations to client(s)
• Conduct regular meetings with account group team to discuss client issues, opportunities and work in progress
• Supervise and motivate account group team to ensure a high level of client satisfaction
• Coach and develop direct report(s) by creating individual development plans, providing on the job learning and ensuring attendance at relevant OHGU courses
• Participate in all management courses offered by OHGU as assigned
• Support and/or lead team or agency initiatives as assigned