Account Supervisor

Responsibilities

• Strategic Leadership & Media AOR Management
• Client Relationship & LOB Growth: Serve as a trusted strategic partner across multiple lines of business. Strengthen client relationships, manage client expectations on scope and budget, and proactively present POVs to unlock growth opportunities.
• Media & Marketing Integration: Partner with the Account Director and media counterparts to lead media planning, marketing calendars, and integrated campaign strategies.
• Performance-Driven Strategy: Leverage dashboard analytics and key campaign KPIs to evaluate performance, optimize creative/media strategies, and deliver actionable recommendations (e.g., creative refreshes, media optimizations, test-and-learn initiatives).
• Financial Management: Oversee account profitability, client budgets, billing inputs, and invoice processing, ensuring alignment between scope, timing, and revenue.
• Integrated Campaign Management: Oversee the end-to-end campaign lifecycle across digital, social, broadcast, OOH, and emerging channels - from writing creative briefs and leading kickoffs to directing client presentations.
• Team Development & Mentorship: Direct, train, and mentor direct reports (AE, AC). Establish clear goals, delegate effectively, and foster an empathetic, supportive team environment centered on growth and accountability.
• Process Excellence: Optimize daily account workflows across media, creative, and production teams to maintain high output quality and operational efficiency.

Requirements

• Experience: 5–7 years of agency experience, with at least 1 year actively managing a team in an Account Supervisor (or equivalent) role.
• Media & Digital Acumen: Strong grounding in the digital media ecosystem, emerging channels/platforms, and performance analytics.
• High Emotional Intelligence (EQ): Exceptional self-awareness, active listening skills, and the ability to read the room, navigate complex client dynamics, and lead with empathy.
• Multi-Channel Scope: Track record executing integrated campaigns across digital, paid social, broadcast, and OOH.
• Strategic & Analytical Mindset: Demonstrated success evaluating performance data to construct independent, high-level client POVs.
• Communication & Presence: Exceptional written, verbal, and presentation skills with experience leading senior client discussions.
• Education: Bachelor’s degree or equivalent practical experience.

Preferred

• High-EQ & People-Centric: Intuitive, empathetic, and adept at navigating diverse personalities, building genuine rapport, and resolving friction smoothly across clients and agency teams.
• Strategic & Curious: Driven by data insights, intuitive problem-solving, and a desire to continuously test and innovate on client business.
• Composed Leader: Decisive, level-headed under fast-paced agency deadlines, and able to project calm confidence to clients and internal teams alike.
• Collaborative Builder: Skilled at bringing cross-functional teams (Media, Creative, Production) together to achieve shared client goals.