Account Manager at Walker Sands | Boston, MA | $72K/yr – $75K/yr

Walker Sands

Account Manager

Boston, MA (Hybrid)

$72K/yr – $75K/yrMid Level3+ years expFull time

Posted 6 months ago

Job Summary

Drive day-to-day client interactions and cross-functional program delivery within a B2B/tech marketing agency.

Own day-to-day client interactions and program coordination to drive momentum.
Must-have: 3–4 years in client service at a marketing/PR agency.
Standout: Strong cross-functional facilitation and KPI tracking experience.

Job Description

Responsibilities

Clients: Manage primary day-to-day client interactions, including internal coordination of responses to client inquiries. Proactively update clients on the status of activities and deliverables. Establish rapport and foundational trust with clients by providing timely and insightful communication. Coordinate, schedule and facilitate client touchpoints and prep internal teams for client meetings that drive program momentum and demonstrate agency preparedness.
Craft: Assist in gathering and drafting client-facing materials; review client-facing materials before submitting to ensure quality and they align with client expectations. Utilize internal systems or create new ones for managing and tracking the status of activities/deliverables in a documented, shareable format that drives program efficiency and stronger client outcomes. Organize program materials to make information easily accessible to internal and external teams. Facilitate development and documentation of measurable program KPIs. Participate in ongoing learning and development to advance knowledge and skills in client industries, agency tools/resources, service execution and B2B marketing trends.
People: Foster strong relationships with service teams, department peers and client stakeholders. Prep internal teams for client meetings and presentations, sharing goals, roles and background information in advance. Direct internal teams through focused and productive internal meetings. Encourage participation from all meeting attendees to ensure all voices get heard. Adjust standard account operating procedures to meet unique client and internal team needs and make for smoother, more collaborative account teams. Develop strategies to motivate account teams and create a culture/environment that produces great work.
Business: Assess client health every week and identify program and account risks to account VP. Mitigate potential project risks, ensuring smooth delivery by collaborating with internal stakeholders. Actively manage engagement plans (gantts) to ensure they are up to date with accurate resource allocations. Communicate hours targets and progress to the services teams, and help services teams prioritize work against the budget/hours available.

Requirements

3-4 years servicing client accounts in a marketing and/or PR agency, preferably in the B2B and/or technology space.
Ability to think strategically and understand clients' business goals.
Excellent verbal and written communication skills.
Excellent listening, negotiation and presentation skills.
Strong attention to detail and project management skills.

Benefits

🩺 Health Coverage: Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more.
💰 Retirement Savings: Employer-matched 401(k) and access to financial planning services.
🌴 Flexible PTO: Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year.
🏡 Hybrid Work: Mix of in-office and remote work, with tools to stay connected across teams.
🎉 Milestone Sabbatical: Celebrate five years with a two-week sabbatical and a $2,000 gift.
👶 Family Support: Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more.
📚 Growth Opportunities: Clear career paths, mentorship programs, and learning events to help you grow professionally.
🌟 Culture: Our agency values our supportive, collaborative culture where we work hard to achieve the best outcomes for clients. Read more on our website here!

Walker Sands

3.5 Glassdoor

Walker Sands is an integrated B2B growth services agency with expertise in strategy, data, content, creative, strategic communications and digital marketing. The agency’s Outcome-based Marketing approach helps B2B brands grow, build reputation, generate demand, drive engagement and strengthen market position. A 10-time Inc. 5000 honoree, Walker Sands is one of the fastest-growing B2B agencies in the world, proudly serving 100+ clients from offices in Chicago, Seattle and Boston.

Founded in 2001

Chicago, Illinois, USA

221 employees (124 in marketing)

www.walkersands.com

44% recommend to a friend

50% CEO approval