Account Manager

Responsibilities

• - Serve as the primary day-to-day client contact, facilitating communication and proactively addressing questions and concerns.
• - Build strong client relationships and develop a comprehensive understanding of business objectives and marketing priorities.
• - Maintain client satisfaction through responsiveness, execution quality and effective communication.
• - Keep Account Directors informed of account developments, risks and growth opportunities.
• - Anticipate client needs, provide clear recommendations, and proactively guide next steps.
• - Communicate complex information clearly and tailor updates and recommendations to the needs of the audience
• - Manage campaign execution from scoping and briefing through creative development, production and post-campaign analysis.
• - Develop and manage project timelines, schedules and deliverables across cross-functional teams.
• - Lead internal and client status meetings, ensuring clear communication, accountability and timely issue resolution.
• - Ensure work adheres to established processes, quality standards and client expectations.

Requirements

• Education: Bachelor’s degree in advertising/marketing, communications, or related field required.
• Experience: Minimum 4 years of Account Management, Client Services or Agency experience, preferably supporting direct marketing or integrated marketing programs.
• Knowledge, Skills & Abilities:
• - Strong understanding of end-to-end direct mail and integrated direct marketing campaigns.
• - Working knowledge of audience strategy, analytics, creative development, production and digital channels.
• - Highly organized with the ability to manage multiple projects, timelines and priorities.
• - Ability to coordinate cross-functional teams and translate strategy into effective execution.
• - Strong analytical, problem-solving, communication and interpersonal skills.
• - Proactive approach to client service, continuous improvement and identifying growth opportunities.
• - Proven track record of leading cross-functional teams to meet and exceed goals